Senior Sentence Management Operations Officer

About this role

Senior Sentence Management Operations Officer Clerk Grade 5/6 24 hr Processing/Lodgement Unit Corrective Services NSW Location - Francis Greenway Correctional Complex (Windsor) Hybrid Team – Work from home opportunities (based on roster allocation) Employment Type – Temporary, Fulltime up to 24 months Clerk Grade 5/6 Salary – $99,938 - $110,271 plus superannuation and annual leave loading Your role The Senior Sentence Management Operations Officer you will play a critical role in supporting the accurate administration of inmate records and sentence management processes. Working both independently and as part of a team, you will deliver high-quality administrative and records management services that directly impact the lawful detention and timely release of inmates. You’ll be responsible for core processing activities within a Sentence Management Operations unit, ensuring accuracy, compliance, and efficiency in all aspects of your work. This includes liaising with internal and external stakeholders, maintaining data integrity, and delivering a range of administrative support functions. What you’ll do Key accountabilities * Accurately record all custodial and non-custodial court orders in the CSNSW database, ensuring compliance with legislative and policy requirements * Process documentation and updates relating to new custody inmates, including advice received from courts and tribunals * Understand legal orders, legislation and the criminal justice system. * Ability to monitor orders/warrants for potential anomalies and escalate as appropriate. * Mentor, supervise and train sentence management officers in performance of their functions. What we’re looking for About You With your proven Sentence Management Operation experience supporting varied teams, you will be self-motivated, must have the ability to multitask and communicate effectively. You will have strong technical skills which will help you plan and prioritise to successfully achieve positive outcomes for the team. You will always maintain confidentiality, utilise your proven experience and knowledge to meet the demands of this role effectively. Resilience, high attention to detail and the ability to work under pressure are the key attributes to succeed in this fast-paced role. We are seeking a true team player with a can-do attitude and the ability to work well under pressure – this a great opportunity to hit the ground running and work for a supportive team! Essential Requirements: * Must be able to undertake shift work – The Lodgement/Processing Unit operates 24hrs 7 days a week on a rotating 12-week roster. * Shifts as follows A watch – 6am-2pm, 10am-2pm, D watch – 12am -8pm, C watch 2pm-10pm & B Watch 10pm-6am. Download the role description. To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. What We Offer We offer a variety of benefits, including: * A challenging and rewarding career * Flexible, autonomous work environment * Competitive pay and conditions * Training and development opportunities to build and maintain capabilities * Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really matters Working for the Department of Communities and Justice (DCJ) and Corrective Services NSW (CSNSW) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters. Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment! Are you ready to join us? Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role: * Targeted Question 1 - Please provide examples of your sound communication, conflict resolution, and analytical skills to address/interpret a range of administration and legislative issues, and requests for advice from staff and external agencies. * Targeted Question 2 - Please provide examples of your proven supervisory skills and your ability to lead a team in a changing work environment to meet strict deadlines in a high-volume work environment Applications close: 28th of July 2026 at 11:59pm AEST. Got a question? For more information about the role or what it’s like to work for DCJ, please contact the Region Manager, Kelly Hotham via Kelly.Hotham@correctiveservices.nsw.gov.au If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Rachel Urquhart-Secord via email on rachel.urquhartsecord@dcj.nsw.gov.au Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Other Information A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Priority will be given to filling the role at Francis Greenway Complex (Windsor) . For more information visit Applying for DCJ jobs on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/