Senior Technology Support Officer

About this role

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact. Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations. In this role, you'll: Play a key role in supporting the effective delivery of technology services across the organisation, by providing high-quality administrative, operational, and project support to the Digital and Systems team. The position is responsible for preparing and maintaining documentation, coordinating project activities, and ensuring the timely triage, management, and assignment of ServiceNow requests. The role also monitors enterprise-wide service request volumes, analyses trends and emerging risks, and identifies opportunities to enhance service performance and customer experience. In addition, the Senior Technology Support Officer maintains the organisation’s systems register, supports technology procurement and contract administration processes, and assists with system lifecycle management, ensuring technology assets and platforms remain compliant, effective, and aligned with business needs. This role reports into the Senior Manager, Strategy & Advisory. For more information on this position and business unit, view the role description and information pack About you For you to be successful within this role you should meet with all, or most of the following criteria: * 3+ years' experience performing a similar role, as described above * Strong analytical and troubleshooting skills, with the ability to diagnose technical issues and implement effective resolutions * Proven abilities to build and maintain effective stakeholder relationships, fostering collaboration and engagement to achieve organisational outcomes * Demonstrated ability to effectively manage multiple competing priorities and deadlines in a fast-paced environment * Sound understanding of contract documentation, with the ability to identify key obligations, risks and compliance requirements Nice to Haves: * Demonstrated experience using ServiceNow * Relevant tertiary qualification * Background in vendor management and/or procurement This is a permanent flexible hybrid role. 50% of your time will be office based, with 25% of that time based from our offices at Macquarie Park. This is a Grade 7 paying between $124,810.00 - $139,787.00 + super. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. Flexible work options may be available. Learn more via Flexible work options and policy Apply today Applications close 11:59 PM, Thursday 6th August 2026 For more information about this role, please contact KEVIN.DORAN@TRANSPORT.NSW.GOV.AU. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process | Transport for NSW #LI-Hybrid