Senior Ticketing Officer

About this role

• Permanent, full-time vacancy • Unique opportunity | Adelaide CBD • Salary $88,154, plus 12% Superannuation About Adelaide Festival Centre Established in 1973, Adelaide Festival Centre is South Australia’s principal performing arts venue and a leading Asia-Pacific cultural centre. We present a bold, diverse program of festivals, events and performances year-round — inspiring, educating and entertaining audiences of all ages and cultures. As the home of the performing arts in South Australia, we’re proud to deliver exceptional experiences for audiences, artists and partners, while fostering a supportive and collaborative workplace for our team. Adelaide Festival Centre operates four major venues in the Adelaide CBD - Festival Theatre, Dunstan Playhouse, Space Theatre and Her Majesty’s Theatre About the Role The Customer and Commercial Operations division brings together Adelaide Festival Centre’s public-facing services and commercial operations including hospitality, ticketing, patron services, retail, tours and volunteering. The Ticketing Team are responsible for end‐to‐end ticketing services across Adelaide Festival Centre venues and events, delivered in partnership with an external Ticketing Service Provider. The department provides specialist ticketing advice to Programming and Marketing, venue hirers, home companies, and the executive team, and manage ticketing processes to support accurate service delivery, positive customer experiences, and the achievement of commercial revenue outcomes. The Senior Ticketing Officer delivers specialist ticketing coordination and advice for Adelaide Festival Centre and venue hirer events. The role works autonomously to manage an assigned ticketing portfolio, ensuring accurate event set‐up, reporting, and reconciliation in partnership with the external Ticketing Service Provider. Reporting to the Ticketing Executive, this position plays a fundamental role in providing expertise across a broad range of activities to promoters and venue hirers to place events on sale with the Ticketing Services Provider whilst managing competing deadlines. Key Responsibilities • Represent Adelaide Festival Centre in a professional, specialist context to manage the end-to-end process of building events and the ongoing maintenance and support of ticketing sales with the Ticketing Service Provider, while liaising with hirers for changes and commercial approval • Provide specialist oversight to ensure NEN (New Event Notification) documents are completed accurately and to a high standard • Positively influence internal and external stakeholder relationships with the external Ticketing Service Provider by modelling partnership‐focused communication and engagement • Communicate effectively with the Ticketing Service Provider regarding all AFC presenting events • Be responsible for embedding consistent ticketing processes and independently managing and prioritising competing workloads across multiple concurrent events and deadlines • Make and communicate informed decisions, based on professional judgement, relating to ticketing, box office activities and venue procedures for promoters, hirers and programmers in a complex operating environment • Manage the collaborative flow of ticketing content information between hirers and the Festival Centre marketing team related to the production of brochures to ensure the accuracy of promotional material • Keep abreast of developments in the arts, sports, and entertainment industries • Identify the reporting needs of venue hirers and the Festival Centre programming team and, within the Ticketing Services Provider’s reporting framework, set up, schedule and maintain reports to meet those needs, including analysing more complex data Skills & Experience • Sales and customer service experience in a ticketing environment • Experience and developed skills in the use of ticketing/sales platforms and customer relationship management systems • Attention to detail, high level of written and verbal communication skills and the ability to work collaboratively with the AFC’s ticketing provider • Advanced communication and negotiation skills • Strong analysis and insight skills relating to statistical data, sales figures, and patterns • Conflict resolution and communication skills • Tertiary qualifications in arts management, education or related areas (Desirable) • Passion for and/or experience in the performing arts (Highly Desirable) Why Join Us? Adelaide Festival Centre employs more than 400 staff across areas including technical and production, patron services, hospitality, marketing, programming, and corporate services. When you join our team, you’ll help bring the arts to life in the Festival State while working in a vibrant cultural environment. Our staff benefits include: • $15 staff tickets to performances across our venues • 10% discount at Festival Centre food and beverage outlets • Flexible working arrangements • Free annual flu vaccination • Access to our Employee Assistance Program • Breastfeeding-friendly workplace • Approved Child Safe Environment Our Commitment Adelaide Festival Centre is located on Kaurna Yarta. We acknowledge the Kaurna people as the Traditional Custodians of the Adelaide Plains and honour their ongoing connection to land and culture. We are committed to reconciliation and inclusion through our Innovate Reconciliation Action Plan and strive to be an employer of choice for First Nations people. We are proud to be an equal opportunity employer and welcome applications from people of all backgrounds. Applications If this opportunity sounds like your perfect role, we’d love to hear from you. Please submit: • A cover letter outlining your suitability for the role • Your current resume For more information and a copy of the position description, visit the Join Us page on our website. All applications will be treated in strict confidence. Enquires can be directed to Peter Maddock, Ticketing Executive via email to peter.maddock@adelaidefestivalcentre.com.au Please apply via SEEK. Applications close 4:00pm, Sunday 16 August 2026 --> -->