Service Design Specialist

About this role

You’re open to a change of direction and a new challenge. You have the opportunity to gain a wealth of expertise and a diverse range of skills, providing insight and knowledge without losing sight of your work-life balance or wellbeing. In this role, you'll: Be part of the E&E team, supporting the delivery of technology‐enabled solutions by ensuring service design is embedded from project inception through to operations. You will work closely with projects delivering operational technology solutions to develop and deliver end‐to‐end service design outcomes, including service readiness for the TMC and operational teams. The role includes maintaining and improving the Operations Technology service catalogue and associated applications, delivering service designs aligned to ITIL standards, and supporting governance and commercial processes to enable smooth operationalisation of solutions. For more information on this position and business unit, view the role description and information pack. About you You bring experience in service delivery, with exposure to operational technology environments highly regarded. You communicate and collaborate effectively with operations, service management and technical teams, and are skilled at translating complex technical concepts into clear, practical outcomes for business and operational users. Organised and stakeholder‐focused, you understand service requirements, enjoy working across multiple teams, and contribute to designing services that are practical, supportable and aligned to operational needs. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. Flexible work options may be available. Learn more via Flexible work options and policy Apply today Applications close 11:59 PM Wednesday 5 August, 2026. For more information about this role, please contact LAUREN.BLEACH@TRANSPORT.NSW.GOV.AU. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process | Transport for NSW