Service Request Coordinator

About this role

Position Details Position Title: Service Request Coordinator Closing Date: 17 August 2026 Salary: Commencement annual salary range from $87,107.28 to $95,813.64 (Grade 13) plus superannuation. Employment Type : Permanent full time 35 hours per week About Us

Griffith is located in the heart of the Wiradjuri Nation and is the regional centre of the Western Riverina. Our people choose to work here because they’re driven to make a meaningful difference in their local community and thrive in a supportive, flexible and collaborative environment. About the Role The Service Request Coordinator is responsible for coordinating, monitoring and continuously improving Council’s end-to-end service request process, ensuring customer enquiries and requests are managed professionally, efficiently and transparently from receipt through to completion About You You’re a collaborative team player who values respect, integrity and shared success. You build strong relationships, communicate openly, and contribute to a positive and inclusive workplace. You take pride in your work, approach challenges with a solution-focused mindset, and are motivated to make a meaningful contribution to your community. You have experience in coordinating high volume of customer enquiries and have a strong passion for data quality and a “Yes we can” attitude What Griffith City Council Offers • Flexible working arrangements that enable our people to balance professional success with personal wellbeing • Stable, secure employment within a trusted and resilient organisation • Long service leave after 5 years • MyLeave (5 days per year) to use for any reason • Work in collaborative, respectful teams where people feel valued, supported, and empowered to succeed • Experience a broad range of interesting and impactful work that keeps your role engaging and rewarding. • Ongoing learning and career development • Salary packaging options • Educational assistance programs • Fitness passport membership

Application Information Applicants are required to undergo a rigorous employment screening process, which includes reference, identity, credential, and/or medical history checks. It may also include a Nationally Coordinated Criminal History Check and a NSW Working with Children Check. Employment is subject to the successful clearance of all checks. Only those with current rights to work in Australia may apply. Additional Information For any questions about the role, please contact (Shireen Donaldson) on 1300 176 077.

Council is an Equal Employment Opportunity and Child Safe Organisation committed to diversity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability, members of the LGBTIQIA+ community, people of all ages, and those from culturally and linguistically diverse backgrounds. Applicants with disability are encouraged to request reasonable adjustments throughout the recruitment process.