Shared Services Support Officer

About this role

You put people at the heart and take pride in the impact of your work. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community. In this role, you'll: Working as part of a team delivering high-volume shared services and customer support across a multi-channel contact centre. This role will see you provide first-contact resolution, manage customer enquiries across phone, chat and administrative channels, and develop your capability in a fast-paced, service-driven environment. You will deliver efficient and high-quality customer service outcomes in a dynamic, high-volume contact centre environment. For more information on this position and business unit, view the role description and information pack. About you Your strong communication skills and customer focus, formed across contact centre, retail, hospitality or other service-based roles, will see you excel in resolving enquiries, managing competing priorities and delivering accurate, timely outcomes. You're recognised as a customer-centric problem solver, skilled at handling multiple systems and tasks simultaneously, experienced in delivering high-quality service in fast-paced environments. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. This is an in-person, on-site role. Apply today Applications close 11:59 PM Sunday 2nd August 2026. For more information about this role, please contact ANGELA.PETROU@TRANSPORT.NSW.GOV.AU. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process | Transport for NSW