Shared Services Support Officer - Burwood

About this role

You put people at the heart and take pride in the impact of your work. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community. In this role, you'll: Working as part of a team delivering people support services, you will provide high-quality customer service and support customers across phone, live chat and administrative channels. This role will see you resolving complex enquiries, processing transactions and contributing to continuous improvements that enhance customer experience and service delivery. You will deliver exceptional service in a fast-paced, high-volume environment while meeting performance targets and quality standards. For more information on this position and business unit, view the role description and information pack. About you Your customer service, communication and problem-solving skills will see you excel in resolving enquiries, managing competing priorities and delivering positive customer outcomes. You're a customer-focused professional who enjoys helping people, learning new systems and working collaboratively in a busy team environment. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. This is an in-person, on-site role. Apply today Applications close 11:59 PM Sunday 2nd August 2026. For more information about this role, please contact ANGELA.PETROU@TRANSPORT.NSW.GOV.AU. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process | Transport for NSW