Shared Services Support Officer - Goulburn

About this role

You’re agile, keen and open to meaningful work and opportunities that come your way. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community. In this role, you'll: Working as part of a team delivering customer-focused shared services, you will support internal and external customers in a fast-paced contact centre environment. This role will see you respond to enquiries across multiple channels, resolve issues at first contact, and process transactions accurately and efficiently. For more information on this position and business unit, view the role description and information pack. About you You will deliver strong customer outcomes in a high-volume environment. Your communication skills, attention to detail and ability to manage multiple systems,developed in contact centre, shared services or similar environments will see you succeed. You're recognised as a customer-focused communicator, skilled at resolving enquiries and working in fast-paced, KPI-driven settings. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. This is an in-person, on-site role. Apply today Applications close 11:59 PM Wednesday 5th August 2026. For more information about this role, please contact ANGELA.PETROU@TRANSPORT.NSW.GOV.AU. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process | Transport for NSW