Support Officer Ageing Well

About this role

Are you an organised and customer-focused administrator who enjoys making a difference in your community? Join Colac Otway Shire Council's Ageing Well team and play an important role in supporting older people to remain independent, connected and living well at home. We have two Permanent Full-Time positions available.As the Support Officer Ageing Well , you will provide administrative and operational support to our Care Partners and Service Delivery team, helping to coordinate quality aged care services and ensuring participants receive timely, responsive and person-centered support. Located within two hours south-west of Melbourne, Colac Otway is renowned for its magnificent southern coastline, the Otway rainforests and the northern lakes and offers an attractive lifestyle with diverse employment opportunities. Backed by a thriving economy in primary industries, tourism, commercial and community services this is an exceptional career opportunity. About the Role Reporting to the Team Leader Service Delivery, this position is responsible for a broad range of administrative functions that support the delivery of Council's Ageing Well services. You will liaise with participants, families, staff, suppliers and service providers while maintaining a high standard of customer service and compliance with Aged Care Quality Standards. Key Responsibilities • Assist with participant administration, including service agreements and service requests. • Respond to participant and stakeholder enquiries in a professional and timely manner. • Maintain accurate records within client management systems and databases. • Liaise with suppliers and service providers to arrange services and supports. • Prepare purchase orders in accordance with Council policies. • Support rostering, scheduling and timesheet processes for Community Care Workers. • Assist the Ageing Well team to meet Aged Care Quality Standards and compliance requirements. • Contribute to continuous improvement initiatives across the service. • Provide administrative support to ensure the effective delivery of aged care services. About You You are a highly organised and adaptable professional who thrives in a busy environment and enjoys supporting both customers and colleagues. To be successful in this role, you will bring: • Knowledge of aged care programs and services (desirable). • Strong administrative and computer skills. • Excellent verbal and written communication skills. • Outstanding customer service skills with a participant-focused approach. • Exceptional attention to detail and time management skills. • Experience working with client management systems and databases. • The ability to juggle competing priorities and meet deadlines. • A collaborative approach, while also being able to work independently. • The ability to handle confidential and sensitive information with discretion. Why Join Colac Otway Shire Council? At Colac Otway Shire Council, our people are at the heart of what we do. We are committed to creating a supportive, inclusive and respectful workplace where employees can thrive. Our values guide everything we do: • Supportive, inclusive and respectful • Positive and proactive • Safe and accountable • Integrity-driven • Effective communicators • Flexible and progressive This is an excellent opportunity to contribute to meaningful community outcomes while developing your career within a dedicated and passionate team. Pre-Employment Requirements The successful applicant will be required to hold or obtain: • A current Police Check. • A current Working with Children Check. • Availability to participate in the Ageing Well after-hours on-call roster as required. Apply Now If you are passionate about supporting older people and have the administrative skills to help deliver high-quality community care services, we would love to hear from you. For further information regarding the duties and requirements of the role, please refer to the position description. Salary information: $69,411.51 to $73,138.67 per annum plus superannuation For further information and how to apply: • • Download and review the Position Description including the Key Selection Criteria. • Information to be included with your application: • Letter of application • Current resume • Key Selection Criteria Responses • Submit your application Applications close on Monday 3 August 2026 at 11.59pm. Please note: we reserve the right to conduct interviews with suitable candidates prior to the closing date. Colac Otway Shire Council is a child safe organisation and is committed to creating a diverse environment and is proud to be an equal opportunity employer.