Switchboard Operator

About this role

📞 Be the first point of contact for patients accessing vital oral health services 💬 Deliver outstanding customer service in a fast-paced healthcare call centre 📅 Coordinate appointments and support quality patient care across WSLHD Connect, coordinate and support patients by managing calls, appointments and enquiries in a busy Oral Health call centre.    Employment Type:  Permanent Full Time Position Classification:  Telephonist Level 2 Remuneration:  $70,881.97 - $73,766.40 per annum Hours Per Week:  38 Location:  Blacktown Hospital    Where you'll be working Join the Western Sydney Local Health District Oral Health Service at Blacktown Hospital and play an important role in connecting patients with essential dental care. Working in a supportive and collaborative team, you'll provide exceptional customer service while ensuring patients receive timely access to oral health services. Every call you take contributes to improving the health and wellbeing of our diverse community. • Work within a supportive, inclusive and collaborative team environment.

• Be part of a respected public health service committed to delivering quality patient care.

• Engage with a diverse community and make a meaningful difference every day.

• Access ongoing learning and development opportunities within NSW Health.

• Enjoy the benefits of working for one of Australia's largest health organisations.

What you'll be doing  As a Switchboard Operator within the Oral Health Service, you will provide professional, customer-focused call centre support by managing high volumes of incoming enquiries, coordinating appointments and ensuring patients receive accurate information and timely access to care. Your ability to communicate effectively, multitask and maintain data accuracy will be essential to delivering an exceptional patient experience. This position is part of a 24-hour switchboard department where shift work may be required. • Answer and manage high-volume internal and external telephone enquiries professionally and efficiently.

• Assess patient eligibility, complete oral health triage questionnaires and register patient information accurately.

• Schedule, cancel and rebook appointments while maintaining waitlists in accordance with WSLHD policies and procedures.

• Update patient records, manage data quality and coordinate interpreter services where required.

• Resolve patient enquiries and complaints, escalating complex issues appropriately while liaising with internal stakeholders to support service delivery.

How to Apply  Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.    • Excellent oral and written communication skills

• Demonstrated ability to liaise effectively with a range of individuals including the general public.

• Demonstrated problem solving skills.

• Ability to work within a team environment with minimal supervision and use initiative

• Extensive and varied clerical / administrative experience in Australia.

• Demonstrated keyboard / typing skills - minimum typing speed 40wpm.

• Demonstrated experience with using Windows based software and client related databases.

Requisition ID: REQ662904  Applications Close:  19 August 2026    Need more information ? • Find out more about applying for this position.

• Review the detailed Position Description  for insights into role requirements and criteria.

• Explore the  selection process ,  employment checks ,  outcomes and notifications .

• For inquiries about the role, contact Tamika Baloch on 0419 000 440

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.    This is an Aboriginal targeted position. As priority is given to a suitable candidate who is Aboriginal, applicants will need to provide information to corroborate their Aboriginality.   Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations.  For more information, please visit https://www.steppingup.health.nsw.gov.au/ .   Blacktown hospital car parking allocation model is changing. There is a managed waitlist for parking for new staff commencing at Blacktown Hospital. This does not apply to staff with a disability parking permit.    Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.