Switchboard Operator (Telephonist Lvl 2) - Liverpool Hospital - Perm FT or Casual

About this role

Requisition ID: REQ681318 Employment Type: Permanent Full Time 38 hours per week or Casual up to 38 hours per week . Temporary roles are available to visa holders, with contracts issued in accordance with visa conditions. Visa holders will be considered where no suitable Australian citizen or permanent resident is identified. Remuneration: $35.74 - $37.20 per hour + 12% Superannuation + Salary Packaging Location: Liverpool Hospital Applications close: 09/08/2026 Contact: Sharon D'Elia - Switch Manager - Email on Sharon.DElia@health.nsw.gov.au or Call (02) 8738 3008 Please note: A current influenza (flu) vaccination is a mandatory requirement for appointment to this position. With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia. Achieve Something Great Join Liverpool Hospital as a Telephonist and play an essential role in supporting patient care and hospital operations. As the first point of contact for many callers, you will help ensure clear, timely communication across a busy hospital environment while contributing to a service that operates 24 hours a day, 7 days a week. * Contribute to the frontline service by providing clear, timely and professional communication for patients, families and staff. * Develop and apply strong communication and organisational skills in a fast-paced, supportive healthcare environment. * Be part of a collaborative switchboard team delivering a 24/7 service that supports critical hospital operations, including emergency responses. * Build capability in managing multiple communication channels, including telephony systems, paging and two-way radio coordination. * Work within South Western Sydney Local Health District, a diverse and inclusive team committed to delivering high-quality care and community-focused services. Are You the Right Fit? We are seeking a reliable and professional communicator who thrives in a fast-paced environment and is committed to delivering clear and supportive service. * Strong attention to detail with the ability to manage multiple tasks accurately. * Active listening and clear communication skills, with a calm and courteous approach. * Excellent organisation and time management, with the ability to prioritise urgent tasks. * Confident using computer systems and working both independently and as part of a team. * Ability to work in a fast-paced, high-volume environment with flexibility to participate in a 24/7 rotating roster, including weekends and public holidays. Selection Criteria To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below. * Describe your experience working in a high-volume customer service or switchboard environment. How did you ensure clear communication and maintain accuracy when handling multiple tasks at once? * Can you provide an example of a time you remained calm and professional while responding to an urgent or sensitive situation? What actions did you take to prioritise and resolve the issue? If you’d like more details, we’re here to help. Position Information Applicants will be assessed against the criteria in the Position Description. How to Apply Read our application guide and tips for improving your application. Diversity, Culture & Inclusion We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact SWSLHD-EmploymentHub@health.nsw.gov.au We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community. Aboriginal Workforce For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact SWSLHD-AboriginalWorkforce@health.nsw.gov.au. Support is also available through the Stepping Up website. More Than Just a Job – Why Work With Us? Financial Perks 12% superannuation Salary packaging and novated leasing via Smart Salary Annual leave with 17.5% leave loading (for full-time and part-time staff) One extra day off each month for full-time employees Work-Life Balance Flexible work options, including hybrid and varied hours (depending on the role) Paid maternity and parental leave Generous leave options like long service and carers leave Grow Your Career Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs. Health & Wellbeing Discounted gym membership through Fitness Passport Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP) Wellbeing programs that promote mental health, resilience, and balance Additional Information Vaccination Requirements All staff must meet NSW Health’s vaccination and screening requirements before starting. Child Safe Employment South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse. Temporary Positions For fixed-term or temporary contracts, there may be opportunities for ongoing permanent employment, subject to policy and organisational requirements. .