Team Leader HR/Payroll Helpdesk

About this role

Team Leader HR/Payroll Helpdesk * Ongoing * Clerk Grade 7/8 * Package up to $146,768.24 pa. Package includes salary range ($116,981 pa to $129,492 pa), plus employer's contribution to superannuation and annual leave loading * Greenacre – Hybrid working available About the role: Lead and coordinate the HR/Payroll Helpdesk to deliver accurate, timely and compliant HR and payroll advice to staff. Manage inquiries and issues related to entitlements, payroll and personnel records, ensuring solutions align with legislation and policy. Drive continuous improvement, maintain information integrity and support the development of team capability. About you: * Maintain current knowledge of employment legislation, Award entitlements and Public Sector directives and standards, and develop and monitor internal controls to ensure Service Desk activities remain contemporary and compliant, mitigate over/under payment and entitlement risks, and safeguard the confidentiality, integrity and security of information. * Manage high-volume inquiry demands and competing priorities to ensure delivery of time-critical Service Desk functions. * Integrate advice from subject matter experts to achieve end-to-end resolution of inquiries and issues. Key Knowledge and Experience: * Demonstrated experience in the delivery of high-volume enquiry and advisory services, providing accurate and timely human resource advice within a complex organisational environment. * Demonstrated proficiency in the use of Human Resource Information Systems (HRIS) to support service delivery, workforce administration, and operational decision-making. For more information on the role, please view the Role Description Should you require more information about this opportunity, please contact Lauren Garnham-Kelly on lauren.garnham-kelly@fire.nsw.gov.au About us: FRNSW is one of the world’s largest urban fire and rescue services and is the busiest in Australia. Our overriding purpose is to enhance community safety, quality of life, and confidence by minimising the impact of hazards and emergency incidents on the people, property, environment and economy of NSW. We are prepared for anything – helping anyone, anywhere, anytime. Visit our Careers Page to learn more about Fire and Rescue NSW. What we can offer: * Work-life balance and flexible working arrangements * Modern buildings and facilities * Activity based working environment * Free on-site gym and parking * Partnership with Fitness Passport for ongoing staff and their families to access more than 390 gyms and pools at a discounted rate * Study assistance for approved courses * Ongoing training and development Our commitment to diversity: Great people come from all walks of life and at Fire and Rescue NSW we are committed to creating a diverse, inclusive and flexible workforce which reflects the community we serve. We welcome people with diverse experience, skills and backgrounds, and encourage applications from Aboriginal or Torres Strait Islander peoples, individuals who identify as LGBTIQ, people with disability, people with culturally and linguistically diverse backgrounds, and people of all ages. If you are a person with disability and require specific arrangements to participate in the recruitment process, please contact the FRNSW Talent Acquisition Team by email at recruitment@fire.nsw.gov.au How to apply: To be considered for this role, please provide an up-to-date resume which details your skills and experience as relevant to this role. Once applications close, please expect to receive a link to our video interview platform and provide a short response to the two questions (the link will expire after 48 hours). Visit the PSC website for helpful information on writing your application: https://iworkfor.nsw.gov.au/writing-your-application Applications close: Sunday 9th August 2026 11:55pm A talent pool may be created for ongoing and temporary opportunities of the same role or role type which become available over the next 18 months.