Team Leader (Supervisor) Outpatient Services (Administrative Officer Level 6) - Ambulatory Care Business Unit (ACBU)

About this role

Employment Type : Permanent Full Time; 38 hours per week Position Classification : Administrative Officer Level 6 Remuneration : $86,896 - $88,951 per annum + Annual leave loading + Superannuation Location: Concord Repatriation General Hospital Requisition ID : REQ678632 About the Role You’ll be joining Concord Repatriation General Hospital, a trusted healthcare leader for over 70 years. Building on its proud heritage of caring for the Veteran community, the hospital now services the local communities of Concord, Strathfield, Burwood and beyond. Step into a role where leadership meets impact. We’re looking for a dynamic supervisor to champion exceptional patient experiences across Outpatient Departments within the Ambulatory Care Business Unit. You’ll guide frontline and behind‐the‐scenes admin teams, streamline referrals, shape clinic bookings, support clinicians, and keep Medicare billing running smoothly, all while delivering gold‐standard Patient and Family Centred Care. If you thrive in fast-paced environments and love making healthcare better, this is your moment! For more information, please view the Position Description Ideal Candidate • Proven organisation and time management skills, with demonstrated ability to analyse and prioritise a demanding workload under pressure to meet tight deadlines, with a high level of self-motivation and self-direction. • Has previous administration and customer service experience demonstrating high level of interpersonal, written, verbal and telephone communication skills as well as experience in conflict resolution and de-escalation of challenging or difficult situations. • Demonstrated ability to exercise initiative, work independently, maintain attention to detail and perform all tasks with discretion, judgement and confidentiality as circumstances dictate. Benefits and Perks! • Accrued Day Off each month, paid Parental Leave & Annual Leave loading • Opportunity for extra tax savings through Salary Packaging and Novated Leasing. For more information visit SalaryPackagingPlus • Access to free courses, qualifications and coaching via Sydney Education • Access to confidential EAP counselling for staff and their families • Because we care about your health: Free annual influenza vaccination, discounted Fitness Passport membership, and free telehealth nutrition and wellness resources from qualified professionals. • The ability to use the Concord Hospital Staff Gym For more information about other benefits, please visit SLHD Benefit s This recruitment may be used to create a talent pool for similar future roles (ongoing or temporary) that may arise over the next 18 months. Working for Sydney Local Health District - NSW Health This is a Category A position. To be employed by NSW Health you are required to provide evidence of vaccination to comply with the NSW Health Occupational Assessment, Screening & Vaccination against Specified Infectious Diseases Policy ( PD2026_004 ) . SLHD is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all internal and externally advertised positions. If you require assistance, please advise the contact person at the time of your application. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health. For more information, please visit: https://www.steppingup.health.nsw.gov.au/ Sydney Local Health District is committed to implementing the Child Safe Standards . For more information about SLHD please visit ‘Working with Us’ To further connect with us, check us out on LinkedIn For enquiries, please contact Lauren Whittaker on (02) 9767 7047 or via email at Lauren.Whittaker@health.nsw.gov.au Join the team enriching health in millions of ways every day, apply now! Applications Close: 2 August 2026 For Applicant Support and Information, visit ‘Applicant Information’