Technology Officer

About this role

Discover Your Next Opportunity as a Technology Officer An exciting opportunity awaits a motivated and proactive Technology Officer to join a dedicated support team within a prominent government department. This role offers the chance to utilise your technical skills, deliver exceptional customer service, and contribute to important organisational initiatives. Perfect for someone passionate about technology and eager to develop their career, this position provides a standard Monday to Friday schedule in a collaborative environment. Key Responsibilities: • Procure level 1 and level 2 support through help desk and desktop assistance to the internal user base • Monitor and efficiently manage incoming help desk requests • Troubleshoot hardware and software issues, providing effective resolution • Collaborate with advanced support teams to escalate incidents or gather technical information • Maintain and update technical documentation including knowledge bases and asset registers • Progress IT requests such as hardware imaging and software deployments • Assist with departmental IT initiatives by managing relevant support tickets • Participate in team meetings to share insights and improve support processes Essential Skills and Qualifications: • Minimum of six months experience in a similar support role or relevant training • Deep understanding of Windows operating systems • Experience supporting enterprise level IT environments • Proficiency with Microsoft Office 365 applications • Knowledge of supporting desktop devices including PCs, laptops, and smartphones • Strong troubleshooting and diagnostic skills for hardware and software faults • Excellent customer service and communication skills • Understanding of ITIL principles related to incident, change, and problem management • Experience managing Active Directory and Azure Active Directory environments • Experience working with IT service management platforms such as ServiceNow Nice to Have Skills: • Experience with Microsoft System Centre Configuration Manager • Knowledge of Virtual Desktop Infrastructure solutions • Familiarity with SharePoint platforms • Experience with Mobile Device Management tools • Scripting or automation skills, such as PowerShell Preferred Education and Experience: • Relevant tertiary qualifications or equivalent training • Proven experience supporting enterprise level IT environments Other Requirements: • Willingness to adapt to departmental policies and procedures • A proactive approach to learning and professional development • Relevant IT certifications will be highly regarded If you are ready to leverage your technical expertise in a meaningful role within a dynamic team, we invite you to apply now. Join us and help shape the future of technology support in the public sector! To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Nayana Lahoti on 07 3339 5616 or email: nlahoti@paxus.com.au and quote the above job reference number. Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.