Ticketing Systems Specialist

About this role

Job Status: Full Time, Parental Leave Cover (14 Months) Salary: Base salary of $93,976 per annum plus 12% Superannuation Contributions Applications Close: Sunday 9th August 2026 11:55PM Role Enquires: recruitment@sydneyoperahouse.com Online Application Support: Frequently Asked Questions An organisation where diversity of thought and experience is valued, supported and respected. THE HOUSE The Sydney Opera House occupies a unique place in the cultural landscape. A globally recognised icon synonymous with inspiration and imagination, it’s one of the world’s busiest performing arts centres, the nation’s premier tourism destination and a World Heritage masterpiece that belongs to the people of NSW. Driving this incredible place is a team of passionate and dedicated people. Join us in shaping the Opera House’s future and be provided with opportunities to grow and develop while making a positive contribution to our community. The Opera House is a living work of art. A place of possibility and wonder – on and off the stage. We bring people together to be uplifted, empowered and entertained. As set out in the Sydney Opera House Strategy 2024-2026, our ambition is to be Everyone’s House. To make this real, we are focused on four themes that underpin our organisational values (Creativity, Courage, Inclusivity, Integrity, Collaboration and Care): • Everyone feels welcome here. • We better understand and connect with the community. • We are future ready. • We lead and inspire positive change. For more information about the Sydney Opera House please refer to our website . YOUR NEW ROLE This role is responsible for: The Ticketing Systems Specialist plays a key role in setting up and managing ticketed events and online event pages, ensuring accurate information is available for customers and stakeholders. The role provides reporting, technical support and guidance to event presenters and internal teams, while working collaboratively to improve processes and support the delivery of successful events. Further detailed information about the role and its requirements can be obtained from the role description. ARE YOU THE ONE? Key Responsibilities/skills: • Build and manage event ticketing setups and online event pages, ensuring accurate product, pricing and event information. • Act as a subject matter expert across Tessitura (Ticketing & CRM), Drupal CMS and associated business systems. • Deliver timely and accurate event setup, reporting, financial reconciliation and system administration activities. • Provide exceptional service to event presenters and stakeholders, resolving ticketing, system and process issues. • Produce sales reports and insights to support event performance and decision-making. • Build strong relationships with internal teams, presenters and external partners. • Identify and implement process improvements to enhance efficiency, accuracy and customer experience. • Manage competing priorities in a fast-paced, deadline-driven environment while maintaining data integrity and confidentiality. THE PERKS The Sydney Opera House give you access to a fantastic range of benefits including: • 10% off onsite food and beverage outlets like Opera Bar and First Nations restaurant Midden. • 5 weeks’ annual leave for all ongoing and temporary staff. • Access to salary packaging and discounted health insurance. • Access to a range of professional development programs and staff engagement initiatives. • Staff community groups like SOH Pride, First Nations Staff Network, Sustainable Environmental Action Leaders (SEALs) and more. • Fitness Passport and complimentary wellbeing programs including pilates, yoga, circuit classes, physiotherapy sessions as well as other wellbeing initiatives. • Working for an organisation with a 6 Star Green Star performance rating from the Green Building Council of Australia. • Working for an organisation committed to the United Nations Sustainable Development Goals and the world’s first arts organisation to join the UN’s Global Compact, an international sustainability initiative designed to build a better future for us all. • Complimentary tickets to shows. • And many more! EQUITY AND INCLUSION The Opera House is an inclusive employer that recognises everyone is unique. The organisation welcomes you for who you are – as you are. So if you require any adjustments to the recruitment process, please contact us as recruitment@sydneyoperahouse.com to discuss. Even if you think you’d be a great fit, but don’t necessarily tick every box in the role description, please get in touch. We welcome and encourage applications from First Nations people, recognising the value, unique skills and knowledge that First Nations employees bring to the workplace. We welcome and encourage applications from people of all genders, people who are d/Deaf and/or with disability, from culturally and linguistically diverse backgrounds, neurodiverse, refugees and the LGBTQIA+ community. NEED TO WORK FLEXIBLY? We know flexibility means different things to different people, so let us know how we can support you to be your best. SOUND LIKE YOU? APPLY NOW Please submit your cover letter and CV via our online portal. In addition you will be prompted to answer the two following targeted questions in the online application platform. Please note 2000 character limit. • Please summarise the ticketing systems and website content management platforms you have used throughout your career, highlighting any notably useful features or capabilities you especially enjoyed working with. • In under 500 words, describe a ticketing project you have been involved with that was particularly memorable or rewarding, outlining your role and why this event, festival or project was especially notable. To be eligible to apply for this position, applicants must have existing Australian work rights. Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment. The assessment seeks information only relevant to performing the inherent requirements of the job, it remains strictly confidential and applicants will be informed of the result. A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Your personal information is being collected to enable the Sydney Opera House to assess your suitability for appointment to the position you have applied for. This personal information will be managed in accordance with the Sydney Opera House Privacy Management Policy and Plan . Applications will not be accepted from recruitment agencies.