Training Services Manager

About this role

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training. * Temporary full-time opportunity until 30th June 2028 * Based in North Coast, NSW with flexible working arrangement. * Salary ranges from $133,348 to $146,945 plus superannuation and annual leave loading About the role As the Training Service Manager, you will lead a high-performing regional team delivering vocational education and training (VET) services, funded programs, and employment initiatives across the region. This role requires a strategic thinker and strong communicator with the capability to build and maintain partnerships across government, community, education providers, and industry stakeholders. You'll be the driving force behind operational excellence, stakeholder engagement, and staff development—ensuring that programs meet regulatory and contractual obligations, while improving training access and outcomes in your region. In this role you will * Lead Regional Centre staff and allocate resources to support customer service and training outcomes * Build stakeholder and community relationships to increase training and employment participation * Oversee compliance and regulatory functions across employers, students , Registered Training Organisations and other stakeholders * Liaise with government, industry and community stakeholders to support vocational education outcomes * Prepare reports, support staff capability and provide advice on regional vocational education & training matters For further information please click here to view the role description About you * Excellent communication skills, including the ability to have courageous and constructive conversations * Resilient, self-directed, and capable of working both independently and as part of a team * Strong organisational skills with the ability to prioritise and manage diverse tasks * A high level of professionalism and the ability to influence positive behaviour and practices * Experience in stakeholder engagement and relationship management * Proven experience working in compliance or regulatory environments. * Knowledge of the apprenticeship and VET system is advantageous but not essential * Committed to delivering high-quality support services and achieving positive outcomes * Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people. Essential requirements of the role * Current and valid Working with Children Check Clearance for paid employment. * Current and Valid Driver’s Licence and willingness to travel * Demonstrated understanding of and commitment to the value of public education. Benefits * Flexible working arrangements * 35 hour working week * Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading * Flex Leave entitlements, generous holidays & leave conditions * Opportunities for advancement and mobility across the Department to support career growth How to apply Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role and respond to the following targeted questions. * Describe a time when you had to address a team member’s underperformance. What steps did you take, and what was the outcome? * Describe a time when you had to adapt to a change in your workplace. How did you respond, and what was the outcome? Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities. Please refer to the Applicant’s Guide to Applying to assist you with your application. If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application. All other applicants please submit your application by clicking ‘Apply Now’. Note: The selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check. This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information. Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. Closing date: Tuesday 4 August 2026 at 11:59 PM For role enquiries please contact Phil Borrow on Phillip.Borrow@det.nsw.edu.au We welcome applications of all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (youbelong@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion. A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles over the next 18 months, including temporary term or ongoing roles.