Visitor Experience Officer

About this role

Visitor Experience Officer • Are you passionate about tourism and dedicated to enhancing the visitor experience in a vibrant community? • Support your community and visitors through high quality customer service • Permanent full-time opportunity • $66,342.67-$73,412.42 per annum plus superannuation This is a great opportunity for a passionate and friendly person who would enjoy delighting our visitors and leave lasting positive impressions! About Council Narrabri Shire Council serves a diverse, growing region in Northwest New South Wales — a place known for its strong agricultural foundations, emerging industries, and rich natural landscapes. With wide open spaces, a supportive community, and easy access to the Nandewar Ranges and Mount Kaputar National Park, the Narrabri region offers an appealing lifestyle alongside genuine career progression. At Narrabri Shire Council, we take pride in being a forward-thinking, community-focused organisation. We value innovation, collaboration, and continuous improvement, and we strive to deliver high-quality outcomes for the community we serve. About The Role Do you enjoy helping people, take pride in delivering outstanding customer service, and have a passion for promoting your local community? Narrabri Shire Council is seeking a professional and enthusiastic Visitor Experience Officer to join our Tourism & Community Development team. In this diverse role, you'll be the friendly face welcoming visitors to the Narrabri Region Visitor Information Centre while providing accurate information about local attractions, accommodation, events, experiences and services. No two days are the same, with responsibilities spanning customer service, administration, retail, and tourism support. Key responsibilities include: • Welcome and assist visitors with tourism and local information; • Deliver exceptional customer service in person, over the phone and via email; • Manage reception duties including cash handling, receipting and banking; • Maintain accurate visitor information and database records; • Support the operation of the Visitor Information Centre and Gift Shop, including stock control, merchandising and sales; • Ensure the Visitor Information Centre is clean, organised and professionally presented; • Provide administrative support to the Tourism & Community Development team; • Stay informed about local attractions, events, businesses and tourism opportunities to promote the Narrabri region effectively. About You We're looking for someone with outstanding communication and interpersonal skills who enjoys working with people from diverse backgrounds and delivering exceptional customer service. You'll be organised, reliable and able to manage competing priorities, with sound administrative and computer skills, including a working knowledge of the Microsoft 365 Suite. The successful applicant will: • Be confident with handling cash and point-of-sale transactions; • Be able to work both independently and as part of a team; • Have a genuine enthusiasm for tourism and promoting the Narrabri region; • Take pride in maintaining a welcoming, professional environment for every visitor; • Have a current NSW Class C NSW Driver Licence. Further Enquiries For further information regarding this position, please refer to the position description . Enquiries regarding this position should be directed to Rindy Maladeni, Tourism Coordinator on (02) 6799 6760. How To Apply If you are interested in this position with Narrabri Shire Council, we would love to hear from you! To apply, simply follow the instructions below: • Click the 'Application Form Tab' • Complete all information as required • Attach your Resume, Cover Letter and Drivers Licence • Once completed click 'Submit' Closing date for applications close on Thursday, 13 August 2026 at 5:00pm. Narrabri Shire Council reserves the right to close, withdraw or extended vacancies before the advertised closing date or extend without prior notice. Narrabri Shire Council is proud to be an equal opportunity employer. We support difference and thrive on it for the benefit for our employees and community and are committed to celebrating diversity and creating an inclusive environment for all employees.