Admin Services Officer Pool

About this role

Classification: ASO2 Salary Range: $64,195 - $67,154 + Superannuation Duration: Ongoing Vacancy Type: Full Time Number of Positions Available: Multiple Closing Date: 11:30pm, Sunday 13 June 2027 About the Opportunity Opportunities exist in the two customer-facing branches at the Public Trustee, Financial Administration and Estate Services. The roles provide a range of administration support services which contributes to the effective and efficient functioning of the Customer Services Branch. Financial Administration: Financial Administration administer the financial and legal matters of people who are unable to manage their own affairs, including managing bank accounts, investments, property and other assets. The key aspects of the ASO2 Administrative Services Officer role include: • Answering telephones, taking messages and handling general queries • Photocopying documents. • Lodging documents and paying accounts at external agencies and organisations. • Opening new customer records and preparing appropriate standard letters for New Estates. • Liaise with external organisations as directed. • Provide high quality information and reception services to Financial Administration customers. Estate Services: Estate Services provides legal based administrative services to customers for trusts and deceased estates, including the provision of advice and liaising on real estate sales, taxation matters and the collection or transfer of estate assets. The key aspects of the ASO2 Estate Services Officer role include: • Liaising with beneficiaries and customers to obtain information and arranging follow-up interviews to agree the administration process. • Consulting with beneficiaries and customers and customer representatives. • Instructing and providing relevant information to internal and external service providers. • Arranging for funerals and asset collections where required. • Provide professional services to Estate Service customers • Contribute to the operational efficiency of wills, trusts and the estate administration processes. What You’ll Need to Succeed: • Ability to cope with a high volume of work and prioritise work to meet task deadlines. • Ability to work independently with limited supervision. • Ability to communicate effectively • Ability to deal with challenging situations. • A demonstrated ability to deliver an effective service to customers, and a commitment to service excellence. What We Can Offer You: • A collaborative and hard-working team motivated to provide the best customer service to Public Trustee customers. • Prime CBD location, with offices looking out over Victoria Square with convenient access to public transport and proximity to the central market. • Flexible Working Arrangements are available. • Opportunities for career progression. About Public Trustee The Office of the Public Trustee (Public Trustee) operates as part of the Attorney-General’s Department and was established on 1 January 1881, under the Public Trustee Act 1995 (SA). It offers services to South Australians, including will preparation, powers of attorney, and administration of deceased estates and trusts. The Public Trustee is also responsible for managing the personal, legal, and financial affairs of individuals who are unable to handle these matters on their own. At the heart of our work is our commitment to protecting the wishes and interests of those we serve. Special Conditions for Employment Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD. • Employment-related Screening Check required. • Some out of hours work may be required. • The South Australian public sector promotes diversity and flexible ways of working, including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role. Additional Notes You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (no more than 2 pages) after you have answered the questions via the link below. For more information, please download the Job Application Pack and Job and Person Specifications. For further information about this exciting opportunity that is not covered by this website please contact Tracy Shepherd , email tracy01.pt@sa.gov.au Click Apply and follow the prompts to submit your application. The Attorney-General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment. Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply. The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/ . --> -->