ASD 4, 5 & 6 Cyber Incident Management Officers – 24/7 Shift Work and ASD 6 Operations Coordinators

About this role

The Opportunity Are you ready for a role with purpose and the ability to make real impacts? The National Cyber Watch Office (NCWO) is the Australian Cyber Security Centre’s 24/7 operational frontline, helping Australians when they need cyber security support most. As part of NCWO, you will work at the centre of Australia's cyber defence effort - triaging cyber incidents, supporting victims, identifying emerging threats, sharing critical intelligence with government and industry partners, and delivering critical advice to government, industry, and the public. No two days are the same. Whether responding to a major cyber incident, providing early warning of emerging threats, or helping an organisation recover from an attack, you'll play a direct role in strengthening Australia's cyber resilience. ASD 4, 5 & 6 Analyst (24/7 Shift Team) Be on the frontline of Australia's cyber security response. As a member of NCWO's 24/7 operations team, you will be among the first to respond to cyber security incidents affecting Australians, businesses, and government agencies. Working in a dynamic and fast-paced environment, you will help assess incidents, identify emerging threats, and provide advice that directly contributes to Australia's cyber resilience. The rotating roster offers excellent work-life balance, including regular four-to-five day breaks, two weekends off per month, and generous shift penalties. In this role, you will: • Receive and triage cyber security incident reports. • Conduct initial technical and intelligence analysis to support broader ASD response activities. • Provide remediation and mitigation advice to affected organisations and individuals. • Prepare operational reporting and briefings for government and industry stakeholders. • Contribute to Australia's national cyber situational awareness and early warning capabilities. • Whether supporting members of the public during a cyber-incident or contributing to major national cyber responses, every day presents new challenges and opportunities to make a meaningful impact. • Important information • These positions are performed from an assigned ASD office and are unsuitable for remote working arrangements. • Initial induction training is delivered face-to-face in Canberra (Majura Park) over a two-week period, regardless of your office location. • Shift work includes days, nights, weekends, and public holidays, with generous allowances and leave provisions in return. PLEASE NOTE: ASD 4, 5 & 6 Analyst (24/7 Shift Team) does not offer part time opportunities ASD 6 Operations Coordinator (Standard hours) Help coordinate and drive Australia's cyber security operations. As an NCWO Operations Coordinator, you will play a key role in supporting operational activities, stakeholder engagement, and incident coordination across the Australian Cyber Security Centre. Working closely with EL1 Operational Managers, you will help ensure cyber security incidents and support activities are managed efficiently and effectively. In this role, you will: • Coordinate responses to cyber security incidents, investigations, and cyber support activities during significant events. • Provide operational advice and support planning activities across a range of cyber security initiatives. • Engage with stakeholders across government, industry, and the broader cyber security community. • Support incident response activities and help strengthen collaboration with internal and external partners. • Contribute to the development of operational procedures, policies, and supporting documentation. • Represent NCWO in meetings, forums, and working groups to achieve positive operational outcomes. This role offers an excellent opportunity to develop leadership, coordination, and cyber operations experience while contributing to nationally significant cyber security outcomes. If you are looking for challenging, meaningful work with opportunities for continuous development and real-world impact, we'd love to hear from you. Further information can be found at: I’m changing my career | Australian Signals Directorate (asd.gov.au) ASD is seeking applicants to fill current and anticipated vacancies and to create a merit pool for future vacancies. In line with the Australian Public Service Commissioner’s Direction 2022, upon completion of the recruitment activity, the merit pool will be available to locations across Australia. We are looking for motivated and capable individuals who are eager to develop their technical, analytical, and operational skills while contributing to Australia's cyber security mission. Successful candidates will demonstrate sound judgement, strong communication and interpersonal skills, and the ability to deliver quality outcomes in a dynamic environment. You will be adaptable, resilient, and comfortable tackling complex problems, often with limited supervision. We value people who are curious, proactive, and committed to continuous learning. Whether you are bringing existing cyber security experience or looking to build on a strong foundation of transferable skills, we will provide opportunities for growth and professional development. Most importantly, you will be a collaborative team player who thrives in a high-performing environment and is motivated by meaningful work that makes a real difference. For our 24/7 shift roles, we are also seeking individuals who are drawn to the unique pace and rhythm of shift work and enjoy operating in an environment where every shift presents new challenges and opportunities. If you are looking for a rewarding career with purpose, challenge, and the opportunity to make a tangible impact on Australia's cyber resilience, we encourage you to apply.