Business Support Officer

About this role

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life. Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable. We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria. We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don't hesitate to get in touch with the contact person listed on the ad. For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs) THE ROLE The Business Support Officer provides high-quality administrative, coordination and business support services to the Tenancy Services team within Disability Homes Victoria. The role contributes to the effective delivery of tenancy services by coordinating business processes, maintaining business systems and records, preparing operational reports and business documentation, supporting service delivery activities and assisting with the planning, coordination and monitoring of operational programs. Working collaboratively across the team, the Business Support Officer supports efficient business operations, data integrity, compliance, continuous improvement and high-quality customer service outcomes. The role is responsible for ensuring tenancy matters are managed in accordance with the Residential Tenancies Act (1997) (Victoria), National Disability Insurance Scheme (NDIS) requirements, departmental policies and operational procedures while identifying emerging risks and escalating matters as appropriate. ACCOUNTABILITIES INCLUDE • Provide high-quality business, administrative and operational support to the Tenancy Services team by coordinating business processes, supporting operational priorities and contributing to the efficient delivery of tenancy services across Disability Homes Victoria. • Coordinate operational activities and business processes including scheduling, monitoring workflows, supporting resident engagement programs, home visit coordination, meetings, training activities and other operational priorities to ensure work is delivered within agreed timeframes. • Prepare reports, correspondence and business documentation by collecting, maintaining and presenting accurate information to support operational planning, performance monitoring, decision-making, continuous improvement and management reporting. Please open the position description to read more. This is an NDIS Risk Assessed Role / This is a Key Personnel Role. Staff appointed to this role at the Department of Families, Fairness and Housing may not commence in role until they have an NDIS Worker Screening Clearance and have provided this detail for recording. For more information on what this means, and all other requirements, please see the Position Description. HOW TO APPLY Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred c andidates will be required to complete pre-employment screening, including a national police check and misconduct screening. For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs) Please apply to submit your interest in this position.