Business Support Officer

About this role

This role provides end-to-end coordination and operational support across delivery, portfolio, and leadership activities within a dynamic and geographically dispersed environment. It is responsible for ensuring the seamless planning and facilitation of workshops, events, and team engagements, while enabling strong alignment across multiple workstreams. Acting as a central coordination point, the role supports effective communication, team rhythm, and delivery execution, working closely with Portfolio Managers and providing high-level executive support to the General Manager. It plays a key role in preparing high-quality documentation, facilitating decision-making, and ensuring leadership is equipped with timely and relevant information. With a strong focus on operational excellence, the position maintains governance processes, improves ways of working, and supports team onboarding and administration. It also contributes to fostering a positive team culture and ensures compliance with organisational policies, including work health and safety. The responsibilities of the role include but are not limited to: • Delivery Logistics & Facilitation Support Coordinates all delivery-related logistics for workshops, forums and team sessions. Prepares facilitation materials including agendas, run sheets, scripts, slide decks and pre-reads. Ensures facilitators and delivery leads are fully supported with the right information, tools and environment setup prior to each session. • Team Coordination Across a Dispersed Workforce Acts as the central coordination point for a geographically dispersed team of program, project and delivery staff. Implements consistent communication channels, team rhythms and engagement touchpoints. Tracks commitments, follows up actions, and helps ensure alignment across multiple workstreams and priorities. Champions Culture Action Plan deliverables • Portfolio & Events Support Works closely with Portfolio Managers to plan, organise and execute events such as portfolio reviews, planning days, and stakeholder engagements. Manages event logistics end-to-end, including scheduling, venue preparation, communications, invitations and materials production. • Executive Support for the General Manager Proactively manages the GM’s diary, travel and meetings, ensuring optimal prioritisation and time allocation. Acts as a first point of contact, filtering communications and requests to ensure the GM’s focus is directed to high-value activities. Prepares briefing notes, summaries, and written material to support the GM’s decision-making and stakeholder engagements. • Communication & Documentation Drafts and reviews briefs, internal communications, decision papers and meeting notes for leadership. Ensures clarity, consistency and quality across written outputs. Supports the creation of templates, operating rhythms and documentation standards for the broader team. • Operational & Administrative Excellence Maintains governance rhythms such as team meetings, reporting cycles and leadership updates. Manages tool access, team onboarding coordination, and operational administration. Continuously improves processes, identifying opportunities to streamline workflows and strengthen team efficiency. • Complying with all Bureau work, health and safety policies and procedures, and taking reasonable care for your own health and safety and that of employees, contractors and visitors who may be affected by your conduct.