Clinician

About this role

Client Assist is responsible for supporting Open Arms service provision nationally. The Clinician role is telephone based and supports regional Open Arms locations across Australia through the provision of responsive intake, triage and referrals to regional offices for allocation. Clinicians work in a rostered 24/7 environment across 7 days within a hybrid work from office/home model providing over the phone clinical services for Australian veterans and their families. Your work will be phone based and will include a combination of intake, assessment and triage for Open Arms nationally, the provision of immediate clinical mental health support and, referral to state-based specialist and crisis case management services. The role is telephony based with flexible working opportunities once initial training and key proficiency measures are met. You will be supported through the provision of regular coaching, ongoing learning and development opportunities and, funded clinical supervision. • Undertake various shifts across 24 hours, 7 days a week providing high quality clinical services including risk assessment and intervention, intake and referral, and evidence based individual single session counselling to eligible Open Arms clients. • Ensure compliance with Open Arms clinical practice policy, including the mandated use of specific clinical forms/templates (e.g., Intake Document, Risk Assessment and Management Plan documentation). • Provide high quality clinical services including intake, risk assessment and a range of brief intervention modalities to eligible Open Arms clients. • Engage collaboratively in regular coaching as per the APS Performance and Feedback processes. • Adhere to relevant legislation, ethical guidelines and policies pertaining to best-practice client care.