Customer Service Centre Consultant Temporary Employment Register 2026-27

About this role

Are you looking for an exciting opportunity in a rewarding customer-facing role? Do you want to kick start your career in the Australian Public Service working for a values-based organisation? Do you thrive on making a difference in the lives of others? Defence Housing Australia (DHA) invites you to register your interest in non-ongoing employment opportunities in the Customer Service Centre team that may arise. Who are we? Defence Housing Australia (DHA) provides housing and housing-related services to Australian Defence Force (ADF) members and their families, supporting Defence capability. We achieve this through: • managing a national housing portfolio • partnering with Defence to shape and administer housing policy • delivering tailored housing services to ADF members and their families About the role As a Customer Service Centre Consultant at Defence Housing Australia (DHA), you will be responsible for the administration of complex entitlements for Defence members, coordination of tenancy services and management of lessor enquiries within articulated key performance expectations. In the course of your duties, you will communicate with a range of internal and external stakeholders to provide comprehensive advice, support and resolution of issues. These positions play a critical role in DHA supporting Defence and their members and are an integral part of our operations. **Please note, these roles are to be filled as non-ongoing only in a full time/part time capacity for varying contract lengths up to a maximum of 18 months. Alternatively, these roles may be offered as non-ongoing casual employment with 25% loading in lieu of paid leave. These positions involve shift work on a rotational roster, as DHA’s Customer Service Centre operates 24/7. Skills you need to succeed in the role: • Experience providing exceptional customer service and delivering results • Outstanding communication skills, with the ability to provide information and advice to a range of stakeholders in a timely manner • Proven track record planning own work goals and priorities that align with team outcomes to achieve key performance indicators (KPIs) targets • Demonstrated organisational skills, sound judgment and attention to detail • Have abilities to adapt to change in the workplace and work collaboratively as a team member. For further information for this opportunity please view the position description .