Customer Service Centre Team Leader

About this role

Inspire, coach and lead a customer service team supporting ADF members and families while growing your career at DHA. About us DHA was established in 1988 following passage of the Defence Housing Australia Act 1987 (DHA Act) to provide adequate and suitable housing for, and housing related services to, members of the Australian Defence Force (ADF) and their families. We remain committed to our purpose of providing housing, and housing related services, to ADF members and their families to support Defence’s operational needs. DHA manages an expanding portfolio of housing solutions and provides housing for over 17,200 ADF members and their families and administers rent allowance for more than 16,000 ADF members and their families in private rental accommodation. DHA provides housing related services advising on eligibility, providing posting support, and managing bookings and allocation services for all DHA provisioned housing and on-base accommodation to approximately 60,000 ADF members. To find out more about DHA, please refer to our website or read our latest Annual Report . About your team The Service Delivery Group is responsible for providing all housing and customer services to contractors, landlords, ADF members and their families. This includes managing DHA’s housing portfolio, DHA’s housing assets and providing property care services to landlords. About the role As a Customer Service Centre Team Leader, you'll lead a high-performing team dedicated to supporting ADF members and their families. Combining strong leadership with a passion for developing people, you'll coach and mentor your team to achieve exceptional service outcomes, drive performance, and foster a positive and collaborative workplace culture. This may be an Ongoing or Non-ongoing Engagement for a period of up to 12 months with possibility of extension or permanency.