Customer Support Officer

About this role

Customer Support Officer Location: Officer, VIC Rate: $41 per hour + Super Duration: Temporary Assignment until September 2026 Part-Time | 8-Day Fortnight We are currently seeking three Customer Support Officers to join a busy and supportive team based in Officer. These positions are available to provide short-term leave cover through to the end of September 2026 and offer an excellent opportunity to gain valuable experience within a community-focused environment About the Role: As a Customer Support Officer, you will be the first point of contact for customer enquiries, providing professional and efficient service across a range of channels including phone, email, online platforms, and face-to-face interactions. You will assist customers with enquiries, process requests and payments, maintain accurate records, and work closely with internal teams to ensure positive outcomes for the community. Key Responsibilities • Provide high-quality customer service via phone, email, online channels, and face-to-face enquiries. • Respond to customer enquiries and provide accurate information regarding services and processes. • Process customer requests, applications, forms, and payments accurately and efficiently. • Maintain accurate records and update information across multiple systems. • Resolve routine enquiries and escalate complex matters where required. • Assist with general administrative tasks to support the Customer Support Team. • Work collaboratively with internal teams to ensure timely and effective customer outcomes. About You • Previous experience in customer service, contact centre, reception, or administration. • Strong communication and interpersonal skills. • A customer-focused approach with the ability to handle enquiries professionally and efficiently. • Strong organisational skills and the ability to manage competing priorities. • Confidence using computer systems and learning new technology. • Accurate data entry and administration skills. • Experience processing payments or handling cash transactions will be highly regarded. • The ability to work effectively both independently and as part of a team. Available Working Patterns: • Monday • Tuesday • Wednesday • Friday OR: • Monday • Tuesday • Wednesday • Thursday If you are passionate about customer service and enjoy helping people, we would love to hear from you. Only shortlisted candidates will be contacted. At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community. You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.