Digital Enablement, Records & Compliance Manager

About this role

The EL1 Manager leads business process improvement initiatives (such as AI and Power Platforms), drives continuous improvement and digital transformation outcomes, and supports organisational compliance and reporting obligations. They will also have the technical knowledge to both oversee the Power platform team (of two) and deliver against priorities. The role will also drive and suppo rt the section’s compliance and governance activities, and associated reporting and oversee the Information Manager and the Records Management function. The role requires strong stakeholder engagement capabilities, experience with developing on the Microsoft Power Platform (particularly Power Apps), governance and compliance experience (ideally in an APS ICT context) and the ability to analyse business processes and implement solutions that improve efficiency, governance, and service delivery People and Team Leadership · Contributing to a positive, inclusive and high-performing workplace culture. · Mentoring and supporting staff and project team members where required. · Promoting APS Values, APS Employment Principles and the agency's code of conduct · Offering technical guidance and mentorship to team members to achieve successful project delivery outcomes. · Ensuring compliance with relevant legislation including the Public Service Act, Fair Work regulations, Work Health and Safety policies, ICT policies, security policies, and agency-specific policies and delegations. · Always Upholding and adhering to the APS Values and Code of Conduct. Business Improvement and Process Optimisation · Lead the identification, analysis and redesign of business processes to improve efficiency, effectiveness and customer outcomes, including the exploration and AI and review of AI use cases. · Develop business improvement strategies, roadmaps and implementation plans aligned with organisational objectives. · Monitor and evaluate the effectiveness of implemented improvements and recommend further enhancements. Digital Solutions and Power Platform Development · Help to design, develop and maintain business solutions using Microsoft Power Apps and the broader Power Platform ecosystem, overseeing two power platform staff. · Gather and document business requirements and translate them into practical technology-enabled solutions. · Ensure solutions comply with agency architecture, security, information management and governance requirements. Government Compliance, ICT Governance and Reporting · Coordinate and prepare compliance reports required under Australian Government legislation, policies and frameworks. · Monitor compliance and assurance obligations and identify emerging risks, issues and improvement opportunities. · Develop reporting frameworks, performance measures and governance documentation Information Management · Oversee the work of the Information Manager. · Ensure Records Management processes are in place and current. · Oversee the improvement of organisational records management practices. Business Engagement · Build productive relationships across business areas to understand operational challenges and priorities. · Engage with internal and external stakeholders to promote business improvement initiatives and gain support for change. · Act as a trusted adviser to managers and executives on process improvement opportunities and digital solutions. Accountabilities Leadership and Delivery · Delivering business improvement initiatives that achieve measurable organisational benefits. · Exercising sound judgement and decision-making within delegated authority. · Leading and influencing stakeholders to achieve business outcomes. · Managing competing priorities and delivering high-quality results within agreed timeframes. Governance and Compliance · Ensuring compliance with relevant legislation, APS policies, government frameworks and agency requirements. · Maintaining appropriate governance, risk management and documentation practices. · Providing accurate, timely and reliable reporting to support executive decision-making. Technology and Innovation · Ensuring Power Apps and other digital solutions are secure, sustainable and aligned with organisational standards. · Driving innovation through the adoption of technology-enabled business improvements. · Supporting continuous improvement and digital maturity across the organisation. Stakeholder Engagement · Building effective relationships with internal and external stakeholders. · Managing sensitive discussions and influencing outcomes through effective communication and negotiation. · Providing professional advice and recommendations to executives and business leaders. Selection criteria · Demonstrated experience delivering business improvement and transformation initiatives, particularly around Artificial Intelligence. · Strong experience developing solutions using Microsoft Power Apps and Power Automate. · Experience preparing and managing Australian Government compliance and performance reporting, managing and engaging with risk. · Experience with Government Records Management practices. · Highly developed stakeholder engagement, consultation and facilitation skills. · Experience analysing business processes and implementing sustainable improvements. · Strong written communication skills, including preparing executive briefings, business cases and governance papers