Director, National Anti-Scam Centre ICT Delivery Manager

About this role

• Do you want to work at an agency where each day reveals new opportunities to work on some of the biggest issues facing consumers and businesses and have opportunities to pursue new and exciting pathways? • Do you want to work at a place where smart and dedicated people from all walks of life collaborate to work on meaningful matters? • Do you want to lead the ongoing delivery, support and enhancement of technology services that help identify, disrupt and prevent scams impacting Australian consumers? Then this is the place for you! At the ACCC, we’re proud of the impact we can make together. We understand the responsibilities and challenges that come with a fast moving and ever-changing environment. Our high performing culture is built on a foundation of care, support and inclusion. It’s why we’re driven by connection and collaboration, sharing our skills, knowledge and support with each other freely and frequently. It’s why we prioritise the wellbeing of our people and empower them to work autonomously, flexibly and courageously. At the ACCC, we believe the best version of you is the one that’s true to who you are – and that’s the you we want working alongside us. We value flexibility, and all roles can be performed from any capital city in a state or territory or Townsville and are available on a full-time, part-time or job-share basis. Applicants from diverse backgrounds including First Nations peoples, people with disability and those from different cultural backgrounds are encouraged to apply. What you will do as the Director, National Anti-Scam Centre ICT Delivery Manager As our National Anti-Scam Centre program transitions to a standard operating environment, we are seeking an experienced and business-focused ICT Delivery Manager to lead the ongoing delivery, support and enhancement of the Centre's technology services. The National Anti-Scam Centre leverages data, intelligence and analytics capabilities to identify, disrupt and prevent scams impacting Australian consumers. As the Director, National Anti-Scam Centre ICT Delivery Manager, you will: • Lead the operational management, continuous improvement and where necessary the delivery of the National Anti-Scam Centre technology services, ensuring alignment with strategic and business objectives. • Provide strategic leadership and direction to multidisciplinary teams, establishing priorities, allocating resources and fostering a high-performing, customer-focused culture. • Establish and maintain effective service delivery and data governance, reporting frameworks, roadmaps and operational processes to support sustainable and efficient service outcomes. • Oversee service performance, user satisfaction, reliability, security and operational resilience, ensuring technology services meet agreed business and customer expectations. • Lead delivery assurance activities to ensure services and enhancements are delivered on time, within budget and in accordance with agreed governance and quality standards. • Managing costs, budgets, forecasting and resource allocation including monitoring long-term resourcing gaps. • Partner with technology leaders to develop and implement technology strategies, cybersecurity initiatives and complex data integration capabilities.