Senior Change Analyst

About this role

The Information Management & Technology Services (IMTS) branch expertly delivers easy to use and reliable business solutions that support the ACCC in meeting their objectives. The key priorities for the branch are to: • Utilise technology so our agency can protect consumers and cultivate competition across Australia’s economy. • Launch technologies that solve critical business issues and create new regulatory capacities. • Develop agency data assets that drive responsive and effective regulatory outcomes. • Provide consistent, reliable, and secure ongoing IT Services to the whole agency, including the support hybrid work. • Foster a diverse and high-performing workforce underpinned by collaborative and flexible ways of working. The IMTS branch plays a pivotal role in developing the technology behind Australia’s first National Anti-Scam Centre. A multi-year project to make Australia one of the hardest global targets for scammers. The IMTS branch is also leading several exciting transformative programs of work that will enhance the employee experience, contribute to the agency being digital and data driven and deliver efficient business processes. IMTS are seeking an APS6-level Senior Change Analyst to support our ongoing work for the 2026/27 ICT Project Portfolio. We are looking for an exemplary communicator (ideally with experience in IT change management) who has a strong track record of achieving results and building effective working relationships. You will help develop the organisational change competency within the branch and support others to develop change competency. As the Senior Change Analyst, you will: • Identify and analyse key stakeholders and the impacts of planned organisational change as part of ICT project delivery. • Develop change management plans to address change impacts and ensure business readiness and adoption, and execute related change activities (e.g. engagement, change communications, training, implementation and transition activities). • Lead the development of change communications to support impacted groups transition to new ways of working. • Identify change risks, contribute to mitigating the risks and escalate to project leaders where needed. • Support project teams to provide coaching and training to employees at all levels. • Designing and participating in change workshops and assisting in the development of materials and products for these workshops. • Provide reporting and other updates to management and relevant governance meetings.