Senior Customer Experience Officer (Weekend)

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Senior Customer Experience Officer (Weekend)

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Role Description

Employment Opportunity

Community Development / Library Services

Senior Customer Experience Officer (Weekend)

• Create meaningful connections & deliver programs that make a difference.

• Join a friendly organisation with excellent working conditions.

• Opportunities for professional development, training and career growth.

Annual salary $93,577.06 - $100,063.55 pro rata to hours worked + Statutory Superannuation

Permanent Part-Time, 3.5 hours per week as rostered on weekends

The City of Norwood Payneham & St Peters is seeking an experienced and customer-focused Senior Customer Experience Officer (Weekend) to join our Library Services team.

This is an exciting leadership opportunity for someone who thrives in a dynamic customer service environment and enjoys leading a team to deliver outstanding experiences. You'll play a key role in ensuring our libraries operate smoothly over the weekend, supporting staff, resolving complex customer enquiries and creating welcoming, inclusive spaces for our community.

The Role

Reporting to the Weekend Customer Experience Lead, you will oversee the day-to-day operation of our library services during weekend opening hours. As the senior officer on duty, you will provide leadership, coordinate resources, support Customer Experience Officers and volunteers and act as the first point of escalation for complex customer issues.

Your responsibilities will include:

• Leading weekend library operations to ensure safe, efficient and high-quality service delivery.

• Supervising and supporting Customer Experience Officers and volunteers.

• Resolving customer enquiries and complex service issues with professionalism and empathy.

• Assisting with staff rostering and resource coordination.

• Managing library resources, customer holds and collection maintenance.

• Supporting venue hirers and responding to operational issues.

• Acting as Chief Fire Warden and First Aid Officer and ensuring a safe environment for staff and visitors.

About You

You are an experienced customer service professional with strong leadership skills and a passion for creating positive community experiences and hold the following skills and experiences:

• Demonstrated experience leading customer service teams

• Exceptional communication, coaching and interpersonal skills

• Proven ability to resolve complex customer situations with confidence and professionalism

• Strong organisational skills with the ability to manage competing priorities

• A collaborative leadership style that supports and develops others

• Confidence using library customer service and Council operational systems

• A commitment to delivering inclusive, responsive and customer-centred services

• Current driver's licence

• National Police Clearance (willingness to obtain through Council processes)

• DHS Working with Children Check (willingness to obtain through Council processes)

• Chief Fire Warden (willingness to obtain through Council processes)

• Emergency First Aid (willingness to obtain through Council processes)

This position works across Council's library sites and requires regular weekend work. Availability on Saturday and Sunday is required.

Experience in libraries, local government, community services or similar public-facing environments will be highly regarded.

Why Join Us?

At the City of Norwood Payneham & St Peters, you'll join an organisation that values collaboration, innovation and exceptional service.

We offer:

• A supportive and inclusive workplace culture

• Meaningful work serving one of Adelaide's most engaged communities

• Opportunities for professional development, training and leadership growth

• The chance to make a genuine difference through outstanding customer service

• Confidential & free access to the Employee Assistance Program 24/7

• Healthy Lifestyles Program

• Income protection (illness, accident & injury)

If you're an experienced customer service leader who enjoys supporting teams and creating exceptional community experiences, we'd love to hear from you.

How to Apply

For more information, a copy of the job description and to apply online, please visit www.npsp.sa.gov.au.

Specific enquiries may be directed to the Council’s Customer Experience Lead, Elise Short on 8336 0335.

Applications close at 9am on Friday, 21 August 2026.

Additional Information

Job Title / Number: Senior Customer Experience Officer (Weekend) (Job # qA212694)

Department: Community Development

Type: Part-Time

Location:

Norwood, Payneham & St Peters. Note: Maybe required to work at various library locations

Supporting Document: Position Description

Application Close Date: 21/08/2026

Application Close Time: 9:00 AM

Contact Details

Position Title: Customer Experience Lead

Department: Community Development

Name: Elise Short

Phone: 8336 0335

Email: eshort@npsp.sa.gov.au

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