Senior Service Designer

About this role

Geoscience Australia values the lands, water and sky as we work to deepen a shared understanding of Country and Earth. We respect First Nations peoples and their enduring connection, contribution and obligations to Country. Reflecting on our shared history, we are committed to listen and learn. About us Geoscience Australia is Australia's pre-eminent public sector geoscience organisation. We are the nation's trusted advisor on the geology and geography of Australia. We apply science and technology to describe and understand the Earth for the benefit of Australia. We apply our diverse professional expertise, our deep and trusted knowledge, our national-scale Earth observation infrastructure and our strong partnerships, to the opportunities and challenges that face our nation. Our culture Our strength lies in our people, including our diversity in backgrounds, skills and experiences, and the way we work together to respond to the emerging needs of our work. We value diversity in gender, backgrounds, culture, and experiences of our employees and are committed to providing an inclusive workplace culture that ensures everyone has equal opportunity to contribute, participate and progress. Applications from people who reflect this diversity are encouraged. Our workplace is committed to the health, safety and wellbeing of our employees and offers a variety of flexible working arrangements to enhance flexibility, including remote working arrangements. What we can offer you When you work at Geoscience Australia you will have access to a range of benefits and the opportunity to experience a workplace culture that truly values and promotes diversity, inclusion, equity and belonging. To learn more about our competitive salary, free onsite parking, generous flexible working arrangements and the role you can play in growing our culture click here. Our team Geoscience Australia is undertaking an Organisational Transformation Program (the Program) to design and implement operating model changes to ensure that the organisation remains fit-for-purpose into the future. The Program will undertake organisational design and incorporate recommendations from internally initiated reviews and audits. The Program will align activities into cohesive, achievable workstreams that will allow us to deliver effective long-term change. The Program will uplift key areas to improve our performance, resilience and impact and ensure that the organisation can continue to successfully deliver into the future. The Transformation Office is responsible for planning, coordinating, delivery, monitoring and reporting of the program of work. In particular, the Transformation Office ensures that work is effectively defined and sequenced, risks, issues and dependencies are managed, change and communication activities are effective and that benefits are defined and measured. The role As part of Geoscience Australia’s human centred design capability, you will work with internal and external stakeholders to lead service design activities to improve processes and services. The role uses a practical mix of service design, user research, business analysis, Lean and UX approaches to improve service outcomes and build organisational capability. We’re looking for someone pragmatic who can apply these methods in a flexible way to solve problems and deliver meaningful improvements, not a rigid or purely theoretical approach. In this role you will: • Lead and deliver end-to-end service design activities across transformation and IT initiatives • Plan and run workshops and stakeholder engagement to explore problems and agree on solutions • Plan, conduct and synthesise user research to inform design and decision-making • Develop service design outputs (e.g. journeys, blueprints) • Apply UX/UI design approaches to design and test concepts and improve user experience • Analyse current and future state services to identify practical improvements • Apply Lean, structured analysis and human-centred design approaches tailored to each problem context • Build and maintain effective relationships with stakeholders across the organisation • Work collaboratively across teams to support integrated delivery and achieve outcomes • Provide guidance to others and contribute to building service design capability across the organisation To be successful in the role you will: • Work in a collaborative, pragmatic and adaptive way, contributing to a high-performing team • Choose and apply service design approaches appropriate for different problem contexts. Show sound judgement, initiative, and the ability to plan and deliver work end-to-end • Communicate clearly and influence stakeholders at different levels • Build alignment across diverse stakeholder groups • Adapt to changing environments and priorities • Be flexible, resilient and innovative • Be a continuous learner • Work effectively across multiple workstreams or transformation projects Required skills, knowledge, experience and/or qualifications: • Multi-year experience in service design, user research and/or UX/UI • Demonstrated work experience delivering service design across complex or large-scale initiatives • Demonstrated work experience in user research and/or UX/UI design in an organisation delivering products and/or digital services • Demonstrated work experience working effectively in collaborative, multi-disciplinary teams • Demonstrated ability to apply a pragmatic approach to apply Lean, Service Design and business analysis techniques • Demonstrated ability to plan, manage, and deliver work end-to-end within agreed constraints • Demonstrated ability to translate user and business needs into clear requirements, user stories and specifications Are you unsure about applying? Did you know that a Hewlett Packard internal report found that men apply for jobs when they meet an average of 60 per cent of the job requirements? Women and other people from diverse backgrounds tend to only apply when they check every box. If you think you have what it takes, but don’t necessarily meet every single point on what we are looking for, please still apply or get in touch with the contact officer to learn more about the role. To Apply Please visit the careers page of our website to submit your application via our e-Recruit system. Your application should include: • Your resume (no more than 3 pages) • A brief statement (no more than 700 words) outlining your transferable skills, experience and capabilities related to the role and the value you would bring to Geoscience Australia. If you have any questions regarding the role, please contact Jessica Wotherspoon on (02) 6249 9264 or email jessica.wotherspoon@ga.gov.au To learn more about applying for roles within the Australian Public Services please review, ‘Applying for an APS job: cracking the code’. Use of AI in Recruitment Geoscience Australia may use Microsoft Copilot to support limited administrative and preparatory aspects of the recruitment process. Artificial Intelligence is not used to assess or select candidates, and all decisions are human-led and based on merit. Candidates must ensure their application reflects their own skills, experience and capabilities. Any use of AI must be responsible, transparent where required, and must not misrepresent their suitability for the role. Candidates will be asked to disclose their use of AI when submitting an application and may also be asked to do so at various stages throughout the recruitment process. Applicants are encouraged to familiarise themselves with the Principles for candidate use of AI in recruitment , as well as the Principles for agency use of AI in recruitment which outline expectations for the responsible, ethical and transparent use of AI when applying for APS roles.