Senior Tribunal Officer

About this role

Ready for a fresh start in Australia’s capital? This is your chance to take your career to the next level and potentially experience a new location and lifestyle. Relocation assistance may be available as per our Enterprise Agreement to help you settle in with confidence. This hybrid full-time Senior Tribunal Officer role is available in Canberra on an ongoing basis within the User Services team. As the senior support of both a local and national team, this role requires a regular onsite presence. Flexible working arrangements are available to support a positive work–life balance. About the opportunity: Due to operational growth, our supportive and collaborative team are on the hunt for our next high-performing senior to manage challenging cases, provide expert hearing and administrative support, and play a key role in delivering quality outcomes. You'll work closely with leaders, members, registrars, and stakeholders to solve procedural matters, coach and support colleagues, and drive continuous improvement. The User Services section is responsible for delivering first level contact services to the Tribunal’s users. This includes:- • Managing incoming email and mail correspondence • Responding to telephone enquiries • Responding to in-person enquiries at the Tribunal’s registries and, • Providing support for hearings Join a team that provides genuine opportunities for career progression, where your expertise is valued, your contributions matter, and your impact is felt across meaningful and complex work. About the Tribunal: The Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws. We believe in providing our employees with a work environment that is supportive and rewarding. Our culture is one that welcomes all and we embrace flexibility and diversity. We believe our people are our most valuable asset and we work to support the skills, knowledge and capability of our staff. You can learn more about the Tribunal on our website, About us | Administrative Review Tribunal . What we offer: We believe the little extras can make a big difference in supporting your success and some of our great incentives include: • flexible working options, including flexitime and remote working to support you with your commitments outside of work. • salary packaging options • access to holistic health and wellbeing programs including Fitness Passport which provides discount to 350+ gyms, free annual influenza vaccinations and free eye tests • generous leave allowances including Christmas to New Year office closure with no deduction from your leave balance Read our Enterprise Agreement for more information about our terms and conditions of employment. Complex case management and hearing support: Manage a caseload, which can include significant and/or complex matters, and/or provide leadership and subject matter expertise to ensure high level administrative and hearing support. Management support: Work collaboratively with the Team Leader to ensure the team delivers high-quality services to users of the Tribunal’s services, and internal stakeholders. Provide guidance, coaching, subject matter expertise and training as needed. Assist in allocating work and monitoring workloads within the team and undertake administrative tasks to support effective registry operations. Model adherence to the APS Code of Conduct and other workplace policies to support a positive, high-performance culture within the team. Stakeholder management and services: Develop and maintain strong, productive relationships with key stakeholders, providing expert advice, administrative assistance and support to members, conference registrars and staff. This includes providing advice to both internal and external stakeholders in relation to more complex procedural matters. Maintain an advanced working knowledge of the practices and procedures of the jurisdictions and contribute to continuous improvement of registry processes. About you: You will have excellent communication skills, a proactive and positive approach, and a genuine appetite for innovation. Thriving in fast-paced environments, you are passionate about delivering exceptional service and meaningful outcomes. To be successful you will have: • Advanced working knowledge, or the ability to rapidly acquire knowledge, of applicable legislation, policies and procedures, and ability to exercise sound judgement in applying this knowledge. • Demonstrated ability to provide training, guidance, and quality assurance practices to support staff development in the delivery of high-quality services to internal and external stakeholders. • Well-developed ability to plan, organise and monitor individual and teamwork priorities, meet deadlines, and to keep and maintain accurate records. • Well-developed written and verbal communication skills, including the ability to deal effectively with a diverse client base and complex client situations. • Demonstrated ability to work both independently and collaboratively with other leaders to support effective leadership of a team to achieve results, embrace change, and work in alignment with Australian Public Service and ART Values and standards.