Support Officer Shipping Registration

About this role

Support Officer Shipping Registration AMSA Level 3 (APS4 Equivalent) Coffs Harbour About AMSA - Work with Purpose Safe Seas. Clean Seas. Saving Lives. At the Australian Maritime Safety Authority (AMSA), every role contributes to our mission of ensuring safe vessel operations, combating marine pollution, and rescuing people in distress. As Australia's national maritime regulator, we coordinate national maritime and aviation search and rescue services, protect Australia's marine environment, and support a safe and resilient maritime industry. Our work is made possible by the expertise of our people across corporate, specialist, digital and operational functions, working together to deliver services nationwide. With around 500 employees across Australia, AMSA offers meaningful careers in a complex, highly regulated environment where your work has national impact. Learn more at amsa.gov.au . About the Role As a Support Officer Shipping Registration, you'll support the delivery of Australia's ship registration service by processing applications, providing information to customers and stakeholders, and ensuring registration activities are completed accurately and efficiently. Reporting to the Deputy Registrar of Ships, you'll work within a regulatory environment to process applications, prepare recommendations, respond to enquiries and support the administration of the Shipping Registration Office. In this role you will: • Process shipping registration applications in accordance with the Shipping Registration Act 1981 and associated regulations and ship registration procedures and provide a recommendation to the Registrar/Deputy Registrar. • Communicate with customers and stakeholders to provide accurate advice, respond to enquiries and support the timely processing of applications. • Prepare correspondence, maintain accurate records and undertake searches of the Register. • Collect registration fees and support associated administrative and financial processes. • Contribute to continuous improvement by maintaining procedures, updating documentation and assisting with onboarding new staff. What We’re Looking For You will bring: · Experience providing administrative or business support services, with a strong focus on accuracy, organisation and attention to detail. · Strong written and verbal communication skills, with the ability to provide clear information and prepare professional correspondence. · Experience delivering customer service and responding to enquiries in a timely and professional manner. · Demonstrated ability to manage competing priorities, work independently and exercise sound judgement. · Experience using Microsoft Office applications and business systems to manage information and maintain accurate records. · The ability to interpret and apply legislation, policies and procedures, or the ability to quickly acquire this knowledge. · Behaviours aligned with AMSA's One AMSA values and ways of working. For further details, please refer to the position description . Information about our terms and conditions of employment are contained in the AMSA Enterprise Agreement 2024 - 2027 What We Offer at AMSA At AMSA, we support our people to do their best work through: · Competitive remuneration and salary packaging options · 15.4% employer superannuation contribution · Generous leave entitlements with 20 days annual leave plus paid Christmas shutdown · Paid parental leave with 18 weeks for primary and 14 weeks for secondary carer · Wellbeing focus with health reimbursements, flu vaccinations and an Employee Assistance Program for you and your family · Flexible work including work from home arrangements · Career development including training, study assistance, paid professional memberships. · Opportunity to connect, collaborate, and contribute through AMSA’s staff-led networks One AMSA: Shaping Our Future Together One AMSA is our commitment to creating a workplace that is safe, respectful and inclusive – where every employee feels valued, supported and empowered to contribute. It shapes how we work together and ensures collaboration, trust, and shared purpose across AMSA. How to Apply To apply, visit the Careers at AMSA portal and click ‘Apply’ on the job listing before 11:55pm AEST on 29 July 2026 You will need to provide: • A resume (maximum 3 pages) • A cover letter (up to 600 words) outlining your suitability based on the key responsibilities and capabilities required for the role. For further information about the role, contact Paul Grant on 02 8918 1380 or Paul.Grant@amsa.gov.au For questions about the recruitment process, please contact recruitment@amsa.gov.au . Applications from recruitment agencies will not be accepted, as AMSA recruitment is managed internally. AMSA does not engage staff under the Public Service Act 1999. AMSA engages employees under the Australian Maritime Safety Authority Act 1990 and our remuneration arrangements are specific to AMSA.