TCT Operations Coordinator

About this role

• Lead the hospitality operations that bring community together • Permanent Full-Time • $103,761.32 - $114,816.57 per annum, plus superannuation About Council Here at Narrabri Shire Council we are more than just a council; we’re a team dedicated to providing top notch hospitality services and a place for our community to connect. The Crossing Theatre’s brand promise is “Every visit leaves you smiling.” This captures the essence of the experience we want to deliver, every single time. The Crossing Theatre comprises of 2 cinemas, a candy bar, a café, a bar, event spaces, including the largest auditorium in the region, and an off-site kiosk. About the Role Our TCT Operations Coordinator role is pivotal in ensuring The Crossing Theatre operates like a well-oiled machine. You'll lead the day-to-day operations from the frontline and support commercial performance. Your responsibilities will include: • Provide leadership, direction and support to staff across front of house, hospitality and event delivery functions to ensure high standards of customer service, teamwork and operational performance; • Assist the Manager Entertainment and Leisure Services to plan, monitor, control and review revenue, operational expenditure and capital project expenses, including providing analysis, insights and recommendations to inform decision-making; • Oversee the delivery of events to ensure staffing, service delivery, catering and operational requirements are effectively coordinated across front of house, kitchen and event teams; • Ensure the consistent delivery of exceptional customer service, including management of customer enquiries and complaints, timely resolution of issues and escalation where required. To see more about this exciting opportunity, see the Position Description . About You As our ideal candidate, you’ll be a hospitality professional. A quick thinker who loves the hustle and bustle of a thriving hospitality venue and customer service skills next to none. You’ll have excellent business acumen, being able to command a spreadsheet like you can the floor. You’ll have unwavering commitment to safety as well as: • Certificate IV in Hospitality or a related field, and/or demonstrated experience in front-of-house supervision within a medium-sized entertainment or hospitality-focused operation; • A current Working with Children Check; • Experience in managing food and beverage costs, stock control, purchasing and waste reduction; • Strong financial awareness and the ability to interpret reports, budgets and cost information; • Proven ability to engage, lead and inspire others to achieve outcomes for the benefit of the organisation and community. Further enquiries regarding this exciting opportunity can be made to Ricky Mason , Manager Entertainment and Leisure Services on (02) 6799 6866 . How To Apply: If you’re ready to for a role where every day offers a chance to make a difference, then we want to hear from you! Let’s create a positive impact together within our community. Apply now to join our dedicated team at Narrabri Shire Council. • Complete the information below as requested 2. Click ‘APPLY.’ 3. Attach your resume and cover letter 4. Click ‘NEXT’ and ‘CONFIRM. Please note that all correspondence regarding your application status and interview will be forwarded via email. Closing date for applications Applications for this position close at 5:00pm on Friday, 7 August 2026. Narrabri Shire Council reserves the right to close or withdraw vacancies before the advertised closing date or extend without prior notice. Narrabri Shire Council is proud to be an equal opportunity employer. We support difference and thrive on it for the benefit for our employees and community, and are committed to celebrating diversity and creating an inclusive environment for all employees. Narrabri Shire Council is committed to ensuring the health, safety and wellbeing of all people within our workplace.