Team Leader - Parliamentary Security Operations Room (PSOR)

About this role

The Department of Parliamentary Services (DPS) is seeking a Parliamentary Service Level 4 Team Leader – Parliamentary Security Operations Room (PSOR) within the Security Operations Branch. In this role, you will support the safe, secure and effective operation of Australian Parliament House by supervising PSOR operators during shift and contributing to the delivery of 24/7 security monitoring, control room operations and incident response. You will provide day-to-day supervision, guidance and support to team members, ensuring operational tasks are completed accurately, professionally and in accordance with established procedures. The role requires a practical and responsive leader who can apply sound judgement, maintain situational awareness and provide clear direction during routine operations, emerging issues and critical incidents. This role is suited to someone who can work under general direction, take responsibility for their own work and support others to meet agreed standards. You will need to communicate clearly and respectfully with internal and external stakeholders, escalate matters appropriately and ensure information is accurate, timely and aligned to operational priorities. You will also contribute to a professional, courteous and values-based team environment by modelling accountability, impartiality, respect and resilience. Success in this role requires the ability to remain composed in a high-risk, high-tempo environment, adapt to changing operational priorities and support coordinated responses during incidents. You will be expected to manage competing demands, maintain operational control, support shift continuity through accurate handovers and documentation and contribute to the ongoing effectiveness of PSOR operations. We are looking for a capable and composed operational leader who can work under limited direction, exercise sound judgement and support the effective delivery of Parliamentary Security Operations Room functions in a high-risk, high-tempo environment. The successful candidate will demonstrate strong supervisory capability, provide clear direction during routine operations and critical incidents and make timely, practical decisions while maintaining situational awareness and operational control. You will communicate confidently and professionally with team members, senior stakeholders and high office holders when required, ensuring information is accurate, appropriate and aligned to operational priorities. You will model professional courtesy, discretion, accountability and resilience and contribute to a disciplined, respectful and values-based team environment that maintains performance through changing priorities, pressure and uncertainty. Please click the "apply now" button to go to the DPS Careers Webpage where you can find more information about the position and relevant duty statement.