Temporary Employment Register - Clinical, Complaints and Regulatory

About this role

About the Commission: The Aged Care Quality and Safety Commission is the national regulator of Australian Government-funded aged care services. We protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. This includes managing complaints and feedback about the care older people receive. We help build confidence and trust in aged care, by promoting best practice and a culture of safety and quality in the sector. We register providers and hold them to account if they don’t meet expected standards of care. We work with providers, workers, older people, their families, and supporters to make sure they understand and uphold older people’s rights. We have a variety of interesting job opportunities in capital cities around Australia. Our responsibilities The Commission holds aged care providers to account for their performance regarding these expectations and obligations which includes working collaboratively with the Department of Health and Aged Care for those services funded under different models. We are responsible for: • independently accrediting, assessing and monitoring aged care services subsidised by the Australian Government • conducting home care investigations and determining provider compliance including whether any requirements or sanctions need to be imposed • resolving complaints about aged care services. • granting approval for providers to deliver aged care services • administering the Serious Incidents Response Scheme • reducing the use of restrictive practices. Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au About the Register: The Commission is seeking talented people with a broad cross-section of skills, experience, and qualifications to register for our Temporary Employment Register (TER). The TER assists with filling temporary positions across various job families within the Commission. Non-ongoing opportunities may be offered for an initial period of up to 12 months, with the possibility to extend for a further 6 months, for a total maximum period of 18 months. Candidates should be aware this is a register only and that you will only be contacted regarding your application if a vacancy arises that matches your skills, qualifications, and/or experience. We are looking for self-motivated individuals who are eager learners and can engage effectively with stakeholders to influence outcomes and achieve results. Benefits of working with us • 4 weeks annual leave • Salary ranging from $83,159 to $173,208 plus 15.4% superannuation. • Flexible working arrangements • Health and well-being programs • Learning and development support The Temporary Employment Register includes a variety of business areas which may include pathways in complaints, compliance, investigations, assessment and monitoring functions, and other corporate functions as outlined below. Regulatory Operations Division Compliance & Enforcement The Compliance and Enforcement team ensures that aged care providers, operators, and workers understand and meet their obligations under the Aged Care Act and associated Rules. The team uses a range of compliance and enforcement actions to address actual or potential non-compliance and reduce risks to older people. It engages directly with providers under active or heightened supervision, promoting education and cooperation to build sector capability. Where serious or systemic non-compliance occurs, or agreed actions are not followed, enforcement measures are applied to ensure accountability and deter future breaches. The National Case Coordination unit supports this work by managing high-risk providers and coordinating responses to complex regulatory matters. Risk Intake & Inspectorate The Risk Intake and Inspectorate Group plays a key role in identifying, assessing, and responding to provider and worker risks within the aged care sector. It monitors and anticipates non-compliance by providers, coordinating strategic regulatory responses to minimise consumer risk. The group ensures timely and proportionate management of risk through the Commission’s regulatory activities and also supports the Regulatory Operations Division by leading strategic planning, business planning, and performance and corporate reporting functions. Registrar The Registrar Group plays a critical role in upholding the integrity and quality of aged care services in Australia. They are responsible for assessing suitability and registering aged care providers, conducting audits against the Aged Care Quality Standards and maintaining the national Provider Register. The registrar group plays a strategic role in supporting operational processes through policy development, quality assurance, and workforce planning. These enabling functions ensure all teams are prepared for regulatory changes, including contributing to business system development, and driving continuous improvement through policy review and process refinement. Audit The Audit function is responsible for auditing aged providers to assess whether they can conform with the Aged Care Quality Standards and deliver safe and high-quality care. Audits help us make decisions about registration, renewal of registration or variation of registration for aged care providers who want to deliver Commonwealth funded aged care services. The audit operations team schedules audits and provides administrative support to the team to enable those audits. The Audit team gathers information about an aged care providers governance arrangements, systems, and processes. To test whether these have been embedded and consistently applied, the audit team attends the providers care delivery locations, such as residential care homes, to understand the experience of older people receiving aged care services. Audit also engages extensively with stakeholders and collaborates internally across the Commission and the Regulatory Operations Division to ensure any identified risk is appropriately escalated and managed. Complaints Commissioner Division Intake, Complaints and Resolution Group The Intake and Complaints Resolution Group (ICRG) works with people receiving aged care services, their supporters and service providers to resolve concerns and make positive improvements for people receiving aged care. The Complaints section is part of ICRG which supports managing risk, complaint resolution, sharing intelligence and where required, an integrated regulatory response. Assessment and Early Remediation Assessment and Early Remediation (AER) Group is responsible for reportable incidents that must be reported under the Serious Incident Response Scheme, notifications concerning the provider governance changes, code of conduct and prudential reporting and overcharging concerns. Chief Clinical Advisory Division Chief Clinical Advisor Branch The Chief Clinical Advisory Division of the Commission protects and enhances the safety, health and well-being and quality of life of people receiving aged care by driving a higher standard of clinical rigour across the aged care sector. The Clinical Unit forms part of the Chief Clinical Advisory Division and provides clinical advice and support to Aged Care Quality and Safety Commission staff to assist them in understanding and interpreting clinical information, identifying, and responding to clinical risk and making regulatory decisions. Behaviour Support and Restrictive Practices Unit The Behaviour Support and Restrictive Practices Unit (RPU) aims to prevent and minimize inappropriate use of restrictive practices in aged care by enhancing person-centered behaviour support and promoting quality of life for every consumer, through supporting provider understanding of behaviour support, restrictive practices, their legislative responsibilities and supporting the Commission’s regulatory functions.