TPB Administration Officer

About this role

We are seeking a motivated and experienced Administration Officer to join our Client Services team in the Tax Practitioners Board. As an Administration Officer, you’ll provide telephony support, mailbox management and process high volume applications. You will have experience in administration and an understanding of how to apply legislation. You will be responsible for providing support for practitioners through assessing new registration applications, renewal applications, ensuring registration compliance and providing registration information to tax practitioners in a high-volume environment. You will build and maintain positive relationships with clients and make informed decisions when resolving enquiries. You’ll work collaboratively with your team and share your knowledge to resolve issues and contribute to continuous improvements. We embrace the strength of diversity — through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process. Tax Practitioners Board provides more information about us and our work environment.