APS 3 - Participant Support Officer

About this role

APS3 Participant Support Officer - $37.36 p/h Ipswich, QLD HOBAN Recruitment is partnering with a respected Federal Government organisation to source experienced customer service professionals for APS3 Participant Support Officer positions. This is an excellent opportunity to contribute to meaningful outcomes while working in a structured and supportive team environment. Key responsibilities include: • Acting as a first point of contact for enquiries via face to face, phone and digital channels • Providing clear, accurate information and guidance to stakeholders • Managing shared inboxes, appointments and administrative workflows • Delivering reception support and assisting visitors in a professional manner • Performing data entry and maintaining accurate records • Coordinating appointments and ensuring accessibility of services • Escalating and resolving enquiries or directing to appropriate services About you: • Strong customer service experience in a high-volume environment • Excellent written and verbal communication skills • Ability to manage competing priorities and meet deadlines • High attention to detail and administrative accuracy • Comfortable working with systems and digital tools • A team-focused approach with a positive and adaptive attitude • Experience within government or human services is highly regarded Benefits: • Federal Government opportunity • Structured training and supportive team culture If you would like to apply, please submit your most updated resume. Please note, only shortlisted candidates will be contacted further. At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people. We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.