Lead Delivery Manager

About this role

About Peoplebank: Peoplebank, part of RGF Staffing ANZ, is a leading talent solutions provider. We place the brightest IT & digital professionals into some of the region’s top employers. We are expert recruiters who have been placing IT & digital specialists with some of the most dynamic and recognised organisations in the Asia Pacific region for over 34 years. About the Role: Our Federal Government Client is seeking a Lead Delivery Manager . This is an initial 12-month contract plus 2 x 12-month extension options , located in Canberra, ACT . This is an onsite role requiring attendance in the office 5 days per week . As the selected candidate, you will: • Oversee the successful delivery of managed ICT services across the department. • Act as the primary liaison between managed service providers and internal technical teams. • Review and renew contracts for managed ICT services. • Identify technical risks and develop State of Requirements documentation for Windows 11 MOE and application packaging support procurements. • Lead the transition of new services and service providers, ensuring service readiness and stakeholder engagement. • Ensure services are delivered in accordance with contractual SLAs and KPIs. • Work collaboratively with internal teams and external vendors to support system integration and operational efficiency. • Build and maintain strong stakeholder relationships at operational and executive levels. • Manage service expectations and drive continuous service improvement initiatives. • Maintain accurate service documentation, governance processes, and escalation procedures. To be successful in this role you should have: • Demonstrated experience successfully managing technical projects. • Experience with Australian Public Service (APS) Approach to Market (ATM) and tender processes. • Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences. • Strong stakeholder engagement and relationship management skills. • Ability to work independently and collaboratively in a fast-paced environment. • Experience facilitating meetings, capturing actions, managing outcomes, coordinating releases, and keeping senior stakeholders informed. • Proven experience managing risks, issues, and service delivery outcomes. • SFIA Level 6 capability in Technology Service Management (ITMG). It is desirable if you have: • 5+ years' experience in delivery management or service delivery roles. • Strong understanding of IT Service Management (ITSM) disciplines including incident, problem, change, and request management. • Experience with Agile delivery methodologies and project management tools. • Experience supporting enterprise desktop environments including SOE, Active Directory, Exchange, Microsoft Endpoint Configuration Manager, and Application Packaging. Due to security clearance requirements for this role, candidates must be Australian citizens with an active NV2 (Negative Vetting Level 2) security clearance . Benefits of being a Peoplebank candidate: • Personalised Attention: You'll be assigned a dedicated Account Manager to support your unique needs. • User-Friendly Services and Ongoing Support: Easy online timesheet lodgement, plus full access to contractor care, payroll, and admin support throughout your contract. • Choice and Flexibility: A wide variety of contracting options tailored to your preferences and circumstances. • Industry-Leading Payroll Services: Enjoy the reliability of accurate, on-time weekly payments. • Contractor Satisfaction Focus: Our goal is to be your top choice for IT contracting and permanent roles—with your success at the centre of everything we do. Apply now for immediate consideration – contact Louise Gersie Francisco on 0262451715 quoting Job Reference: 271355 . Applications close: 7 July 2026 Please note: Only candidates that meet the above criteria will be contacted. Thank you for your interest in the position. Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.